Resources for Dogwood Online Banking Users
Whether you manage your finances online, through your mobile app, or by phone, we're committed to making this transition as smooth as possible. You'll continue to have convenient access to your accounts, with enhanced digital banking tools and support available when you need it.
What Stays the Same
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Ability to view balances and transaction history.
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Access to your deposit and loan accounts.
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Bill pay, transfers, and account management tools.
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Local service and personalized support from the bankers you know.
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Safe, secure banking backed by trusted technology.
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Secure access to your accounts 24/7.
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Telephone banking for self-service account information.
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Treasury and cash management services for businesses.
Quicken, QuickBooks® & Plaid Users
Quicken and QuickBooks may be unavailable for 3-5 days. Please visit our Toolkit for instructions to reconnect your accounts when the systems become available.
Quicken and QuickBooks®
Check out our Migration Toolkit to make this process as smooth as possible for you.
Plaid Exchange Users
If you have linked Dogwood accounts using Plaid Exchange, you will need to re-link the account using this URL.
Frequently Asked Questions
Here are some common account questions we'd love to answer for you.
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Online and mobile banking users will transition to Towne24 on November 2. Additional information about login credentials, access, and digital banking resources will be shared ahead of this date by email and direct mail pieces. Please ensure that your email address and contact information are up to date with Dogwood State Bank and in your online banking profile. -
We expect your treasury services to transition to Towne24 on November 2.
However, prior to November 2, we encourage all Company Administrators and users to log into Dogwood State Bank's online banking and ensure that:- Contact information is up to date.
- Review ACH templates, approved users, recurring transactions, etc.
- Remove any templates or users no longer needed.
All Business Online Banking users are encouraged to register for one of our upcoming webinars that will cover the Towne24 system in October.
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Yes. The local bankers and teams you know and trust will continue serving you. You'll continue to receive the personalized service you've come to expect, now backed by the expanded resources and capabilities of TowneBank.
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Many checking, savings, money market, and CD account numbers will remain the same. Some accounts may require a new account number to align with TowneBank systems. Members whose accounts are changing will receive additional communication.
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Automatic payments and recurring drafts are expected to continue without interruption. We encourage you to review account activity after the transition and update your routing and account information as needed.
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Before November 2
Please continue to contact your local Dogwood Banker or branch at 833-349-3226, Monday through Friday from 9 AM to 5 PM.
After November 2For Personal Banking Members, please contact Towne Member Care at 844-638-6714, Monday through Friday from 8:30 AM to 6 PM.
For Business Banking Members, please contact Treasury Member Care at 844-638-6724, Monday through Friday from 8:30 AM to 6 PM.
Who to Call for Support
Before November 2:
After November 2:
Your mobile carrier’s web access and text messaging charges may apply. Availability may be affected by your mobile carrier's coverage area.
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