Loans & Payments

The terms and conditions of your existing Dogwood loan, SBA loan, or line of credit will remain the same. Your due dates will also continue as they have in the past. Collateral holds on deposits will remain in place. However, your Dogwood loan account number will change to align with TowneBank system settings. SBA lenders will continue to work with your existing Portfolio Manager and Business Lending Specialist. 

Download Information Guide   Common Questions

car loan

What to know about loan account numbers

  • Your new TowneBank loan number(s) will appear on your first billing notice and will be available in online banking on November 2, 2026. 
  • For your convenience, we will be able to reference your former loan account number at any time. 
  • All TowneBank account numbers include a 10-digit loan number followed by a 5-digit note number. 

Loan Payments

  • If your loan payment is currently auto-drafted via ACH from another financial institution, this service will continue as scheduled.
  • Auto-drafted payments from an existing Dogwood account will continue as scheduled through your TowneBank account.
  • If your personal loan payment transfers from your Dogwood checking account to your loan through Dogwood online banking, you may need to reschedule these transfers in Towne24.
  • Update your biller/payee information if you schedule payments through online banking at another financial institution.

Billing Notices

  • You will receive a monthly billing notice from TowneBank, which will include the amount due, due date, other important information, as well as your NEW loan number.
  • Your notice will continue to be generated at approximately the same timeframe as before. Please refer to your original loan documents for grace periods and any late charges that may apply. 
  • If you have a Dogwood consumer line of credit, please look for a final Dogwood loan statement in November. This statement will show a snapshot of your loan history through November 1, 2026.

Paying Your Loan

You can continue to pay your loan using the same payment method. Please review the notes below to ensure a smooth transition. For your first loan payment on or after November 1, 2026, please use your current Dogwood billing notice.

  • Make your payment at any TowneBank office
  • Continue to use an automatic draft/ACH 
  • Continue to make your payments online through online banking
  • Mail your payments to our post office box:
    TowneBank
    P.O. Box 2818
    Norfolk, VA 23501-2818 




online payment


Frequently Asked Questions

  • Yes. We offer Loan Pay Plus, an online service that allows you to easily make a payment to your car, RV, boat, or any other vehicle loan with a debit card or account outside of TowneBank. Learn more about Loan Pay here.  
  • If you use online banking to make payments from your Dogwood checking account, you may need to reschedule these transfers in the Towne24 online banking system on or after November 2.  
  • Please contact your banker by April 30, 2027, to order complimentary TowneBank Equity Line checks. In the interim, you may continue to use your existing Dogwood Home Equity Line checks. Please shred and discard your Dogwood checks once you receive a new supply. 
  • If your loan payment is auto-drafted from an existing Dogwood account, this service will continue as scheduled through your TowneBank account. 
  • TowneBank will continue to finance your SBA loan(s). The terms, conditions, and due date for your Dogwood loan will remain the same. However, we will assign you with a new loan number to align with our system settings. Your loan number will be visible on your first notice or in online banking. 

    For a smooth transition, we're sharing the many payment options for your loan: 
    • Continue your previously arranged automatic ACH deduction from a checking or savings account. There is no action you need to take.
    • Online banking users will receive Towne24 login instructions by email before November 2, including information about setting up recurring account-to-account transfers to pay your loan.
    • Borrowers who use Bill Pay at another financial institution will need to provide the TowneBank routing, loan, and note number to ensure payment.
    • Mail your payment after receipt of your monthly billing notice to:
             TowneBank
             Attn: Loan Services
             P.O. Box 2818
             Norfolk VA 23501
    Your Portfolio Manager and Business Lending Specialist remain your dedicated resources to service your small business credit needs. At any time, your Portfolio Manager can review your loan details and confirm your payment method to ensure a smooth transition.
  • You will receive your monthly billing notice at approximately the same time frame as before. Please refer to your original loan documents for grace periods and any late charges that may apply. 
  • Yes, your loan account number will change to align with TowneBank's systems. Your new loan number will appear on your first billing notice and will be available in online banking as of November 2, 2026. 

    All TowneBank account numbers include a 10-digit loan number followed by a 5-digit note number.