Fraud Center

At TowneBank, we are committed to safeguarding our members against the growing danger of fraud. We frequently share insights and practical tips that highlight the latest scams to watch out for in both life and business.

Report Fraud

If you suspect fraudulent activity, please contact our Member Care team.

Protect Yourself from Identity Theft

Identity theft can happen to anyone, at any time. It happens when someone steals your personal information and uses it without your permission. Watch the video to learn more. 

Report a Scam

Receive something suspicious impersonating TowneBank? We want to know! Submit the form below and any screenshots, so that we can help to keep you safe.

Fraud Prevention Tools

Control Your Debit Card with Card Control

Control Your Debit Card

Manage when and where your TowneBank debit card is used.
control business debit card

SecurLOCK Equip

Get alerts and manage your business debit card all from your mobile phone.
Explore the Solution

Positive Pay

Make decisions on exceptions — either one at a time or several at a time.

Stay in the Know

We regularly provide information on social media to keep you protected from scams.

Trending Topics

Payment App Fraud

While convenient, it is important to be diligent when using peer-to-peer payment apps to keep you, your information, and your money safe.

IRS Impersonation Scams

IRS impersonation scams are one of the largest, most pervasive types of fraud in the country, resulting in millions of victims and dollars lost. Learn these 4 quick ways to stay protected.

3 Ways to Spot & Stop Marketplace Scams

With the popularity of online marketplaces on the rise, so is the risk of fraudulent sales by social media scammers. Learn these quick tips to stay ahead of fraudsters.

How TowneBank Protects Your Information

  • Automatic Sign Off

    Automatic Sign Off

    Our online and mobile banking systems are designed to log you out of your session when a period of inactivity is detected.
  • Encryption & Browser Requirements

    Encryption & Browser Requirements

    All online and mobile banking sessions are encrypted and we only support current browsers to ensure that all security standards are up to date. 
  • Multi-factor Authentication

    Multi-factor Authentication

    We use a two-step verification process to provide an additional layer of security to make it more difficult for criminals to access your account information. 
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