Member Care Center

Member Care Center

This page provides important information on how to find the resources you need.

Here to Help You

Below are some frequently requested resources and demos that are available to help you find what you need. If you have questions
about your checking or savings account, please contact your local banker or visit your nearest TowneBank office.

  • TowneBank FAQs

    Search Our FAQs

    Search our FAQs for help with online banking, accounts, treasury services and more.
  • find a banker

    Find a Banker

    Search our bankers online to connect. 
    Find a Banker
  • view a demo

    View Our Demos

    View our library of demos to help you navigate our online banking and treasury services.
    View Our Demos

Online & Mobile Banking

Available M-F, 8:30AM-6:00PM 

Towne-Personal & Towne-Biz - 844-638-6714

Business Online Banking - 844-638-6724

Treasury Services (ACH, Wires, Sweep accounts, Remote Deposit Capture, Positive Pay, Reporting, Transmissions, etc.)
844-638-6724 or send us an email


Lost or Stolen Debit/ATM Card
888-638-6718 M-F, 8:30 AM - 6:00 PM
866-952-5651 After Hours, Weekends

Personal Credit Card - 800-558-3424 24/7 Member Support

Business Credit Card - 866-552-8855 24/7 Member Support

Credit Card Processing/Merchant Services - 866-462-9161


Make a Loan Payment
Three ways to pay your TowneBank loan:

  1. Visit a TowneBank location
  2. Pay online through Towne-Personal online Banking
  3. Mail your payment to: TowneBank, Attn: Loan Accounting, P.O. Box 2818, Norfolk, VA 23501. If mailing your payment overnight: TowneBank, Attn: Loan Accounting, 6005 Harbour View Blvd., Suffolk, VA 23435

Loan Payoff Information & Accounting
844-638-6714, M-F, 8:30 AM- 6:00 PM

Contact Us

Not finding what you need? Please contact us by completing our online form.
Please do not include sensitive information such as account numbers or social security numbers.
Select the 'reason for inquiry' on the form below to enable a timely response. A local banker will respond to you within 1-2 business days.

Your zip code helps us to send your inquiry to a local banker.

Popular Demos

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