Your Transition Checklist

Dogwood State Bank will officially become TowneBank on November 2, 2026. We're committed to making the transition as smooth as possible and will continue to provide updates along the way.

At this time, you will continue to bank at Dogwood State Bank offices when you need to conduct business in a branch location. TowneBank locations will not yet have access to your Dogwood State Bank account information.

Yes. The local bankers and teams you know and trust will continue serving you. You'll continue to receive the personalized service you've come to expect, now backed by the expanded resources and capabilities of TowneBank.

Yes. As a TowneBank member, you'll have access to an expanded network of more than 70 banking locations across North Carolina, South Carolina, and Virginia.

Before November 2

Please continue to contact your local Dogwood Banker or branch at 833-349-3226, Monday through Friday from 9 AM to 5 PM. 

After November 2

For Personal Banking Members, please contact Towne Member Care at 844-638-6714, Monday through Friday from 8:30 AM to 6 PM. 

For Business Banking Members, please contact Treasury Member Care at 844-638-6724, Monday through Friday from 8:30 AM to 6 PM. 

All account fees, terms, and conditions for your Dogwood State Bank accounts and services are unaffected at this time. In October, we will send Dogwood customers a detailed guide about what to expect when Dogwood State Bank begins to operate under the TowneBank name in November 2026.

For now, your account information and all the ways you access your Dogwood account - including your debit card, online and mobile banking, deposit tickets, checks, and loan payments - remain the same. 

Many checking, savings, money market, and CD account numbers will remain the same. Some accounts may require a new account number to align with TowneBank systems. Members whose accounts are changing will receive additional communication.

Yes. Payroll deposits, Social Security payments, retirement deposits, and other direct deposits are expected to continue without interruption. We recommend monitoring your account activity after conversion to confirm all deposits are processing as expected.

Online and mobile banking users will transition to Towne24 on November 2. Additional information about login credentials, access, and digital banking resources will be shared ahead of this date by email and direct mail pieces. Please ensure that your email address and contact information are up to date with Dogwood State Bank and in your online banking profile.

We expect your treasury services to transition to Towne24 on November 2.

However, prior to November 2, we encourage all Company Administrators and users to log into Dogwood State Bank's online banking and ensure that: 

• Contact information is up to date.
• Review ACH templates, approved users, recurring transactions, etc.
• Remove any templates or users no longer needed.

All Business Online Banking users are encouraged to register for one of our upcoming webinars that will cover the Towne24 system in October. 
 

Automatic payments and recurring drafts are expected to continue without interruption. We encourage you to review account activity after the transition and update your routing and account information as needed.

Yes, if you use mobile banking, you will need to download the Towne24 mobile banking app on November 2. Additional instructions will be provided before the transition. 

Yes. Existing Dogwood checks and deposit tickets may continue to be used through December 31, 2027. When you're ready to order new checks, your banker can help ensure you have the correct routing and account information.

Yes. New TowneBank debit cards are expected to arrive on or after October 19. Please continue using your current Dogwood debit card through November 1 and activate your new card on or after November 2.

TowneBank and Dogwood State Bank became a single FDIC-insured deposit institution on January 12, 2026. If you have combined deposit accounts at Dogwood and TowneBank that exceed the standard insured amount of $250,000, please talk to your banker for guidance. In some cases, accountholders may qualify for FDIC insurance coverage well above $250,000.