Towne24 Telephone Banking

Voice Recognition Unit (VRU)

Dogwood customers who wish to use our 24-hour telephone banking system to get updated balance information will need to enroll into Towne24 VRU by calling 833-869-6324 (833-TOWNE24) on or after November 2. 

With VRU members can: 

  • Access your account balance information and transaction history.
  • Transfer funds between your TowneBank checking and savings accounts.
  • Transfer funds from checking or savings accounts to your line of credit.
  • Make various types of loan payments from your TowneBank checking or savings accounts.

Steps to Enroll

  1. Call Towne24 VRU at 833-869-6324.
  2. Listen to the following menu prompts:
    • ATM/Debit Card Information
    • Deposit Account Information
    • Loan Account Information
    • Transfer Funds
    • Change PIN for Towne24 VRU
  3. Choose either 'Deposit Account Information' or 'Loan Amount Information' and enter the information requested, keeping in mind that account numbers may have changed.
  4. Press option 2, 'to set up your VRU Access Number' (this is a one-time enrollment process).
  5. Validate your identity by following the prompts.
  6. Set up your 8-digit VRU Access Number as well as a 4-digit PIN. Keep in mind, this PIN is for your Towne24 VRU, not your ATM or Debit Card.