Make A Loan Payment

Conveniently make a payment on your TowneBank auto or personal loan.

Pay Your Loan with Loan Pay

Make an online payment to your TowneBank auto or personal loan with a checking or savings account you own at another financial institution. It's easy, secure, and complimentary. Once enrolled in Loan Pay you can:

  • Set up one-time or recurring loan payments from any device
  • Receive an email notification when the payment is initiated
  • View pending and completed payments

To get started, loan holders must first enroll in Towne-Personal Online Banking.

Enroll

Once enrolled in Towne-Personal Online Banking, you can login and select Loan Pay from the main navigation. Prior to making your first payment you will need to set up the account at the other bank or credit union. For your security, we must validate that you own the account and this process can take up to 3 business days. 

Select Loan Pay from the main navigation

Steps to Set Up Your External Account

  1. Log in and navigate to Loan Pay
  2. Add the routing and account number for the checking, savings, or money market account at the other financial institution in the fields provided. 
  3. Within the next 3 business days, TowneBank will make two small deposits of less than $1.00 into the external account. Followed by a debit that is equivalent to the two deposits. 
  4. Within the next 1-3 business days, you will need to log into Towne-Personal Online Banking and validate the amounts in the fields provided.
  5. Once complete, you can use this account to make payments to your TowneBank loan.
Download Steps


Prefer Mobile?

Download our mobile app to enroll and to set up your loan payments. 

Photo of the Logo for the Apple App Store. Google Play Store Icon

FAQs

  • Pay your loan online with our Loan Pay service. Make an online payment to your TowneBank loan with a checking or savings account you own at another financial institution. It's easy, secure, and complimentary!

    New TowneBank loan holders, must enroll in Towne-Personal Online Banking. Your enrollment will be approved within 1-2 business days. Once approved you can log in and schedule a one-time or recurring payment from any eligible account.

    Ready to make a payment?
    Once your payment account is validated, you can make either one-time or recurring payments.

    Prefer mobile?

    Loan Pay is available through the TowneBank Mobile Banking app. Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • No. Unfortunately, we do not accept payments over the phone. Please visit one of our TowneBank locations or login to online banking to make your loan payment.

    Pay Your Loan Online

    Make an online payment to your TowneBank loan with a checking or savings account you own at another financial institution. It's easy, secure, and complimentary! New TowneBank loan holders, must enroll in Towne-Personal Online Banking. Your enrollment will be approved within 1-2 business days. Once approved you can log in and schedule a one-time or recurring payment from any eligible account.

    If you have already enrolled in Towne-Personal, just log in to make a payment!
  • The easiest way to make a loan payment is through our Loan Pay service. Make an online payment to your TowneBank loan with a checking or savings account you own at another financial institution. It's easy, secure, and free!

    Ready to make a payment?
    • Log into Towne-Personal or Towne-Biz
    • Navigate to select Loan Pay from the main menu
    • Validate ownership of the external account (this may take 1-2 business days)
    Once your payment account is validated, you can make either one-time or recurring payments.

    If you need to transfer money to or from an account you own at another financial institution to your TowneBank checking or savings account, you can do that using Bank-to-Bank transfers in Towne-Personal or Towne-Biz.

    If you are new to TowneBank loans, please enroll in Towne-Personal Online Banking to use Loan Pay. Your enrollment will be approved within 1-2 business days. Once approved you can log in and schedule a one-time or recurring payment from any eligible account.

    If you have already enrolled in Towne-Personal, just log in to make a payment!

    Prefer mobile?

    Loan Pay is available through the TowneBank Mobile Banking app. Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.

    Not enrolled in Online Banking? Explore our options and enroll today!

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.

    Security measures are required to verify your ownership of the account and may take 3-5 days.
  • Yes! Anybody can pay off the loan, although the title rights and/or responsibilities solely belong to the party listed on the title and loan. Please contact our loan accounting department at 844-673-1511, Monday-Friday from 9 AM - 5 PM EST for your payoff amount.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501
    • If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.

    Not enrolled in Online Banking? Click here to learn more and enroll today!
  • If you have questions about your loan payments or payoff, please contact Loan Accounting at 844-673-1511, Monday-Friday, 9:00 AM - 5:00 PM EST.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.
  • To determine your accurate loan payoff amount please contact Loan Accounting at 844-673- 1511 Monday through Friday, 9:00 AM through 5:00 PM EST or visit one of our locations.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • Please contact Loan Accounting at 844-673-1511, Monday-Friday, 9 AM - 5 PM EST or visit your nearest TowneBank location.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.

    Access your accounts 24/7 through Online Banking!

    With Online Banking, you can view your account history, make online transfers, access Bill Pay & Online Statements and more! Login to view your transactions now. If it's your first time using Online Banking, Enroll Today!

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • In Virginia, the title will be processed by the Virginia Department of Motor Vehicles (DMV). This process usually takes about 10 business days.

    In North Carolina, the title will be processed by the North Carolina Division of Motor Vehicles (DMV). This process usually takes about 10 - 15 business days.

    For general title requirements follow links below:
    If you have not received your vehicle title in the mail after the time specific to your state, please contact member support.

    Pay off your loan with Loan Pay today!

    Make an online payment to your TowneBank loan with a checking or savings account you own at another financial institution. It's easy, secure, and complimentary! New TowneBank loan holders, must enroll in Towne-Personal Online Banking. Once approved you can log in and schedule a one-time or recurring payment from any eligible account.

    If you have already enrolled in Towne-Personal, just login to make a payment!

    Prefer mobile? Discover TowneBank Mobile Banking today!

    Loan Pay is available through the TowneBank Mobile Banking app. Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.
  • If you are late on a loan payment you will be charged a late fee that is dependent on the specifics of your loan contract.

    To find more information on late fees for your specific loans, please contact our loan accounting department at 844 -673-1511, Monday-Friday from 9 AM - 5 PM EST.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.
  • Please refer to the terms of your loan. If you cannot locate your terms, please contact your nearest TowneBank branch for further assistance. You can find a listing of all of our locations here.

App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

Your mobile carrier's web access charges may apply.

All terms applicable to Online Banking apply to Mobile Banking.

Auto Insurance through Towne Insurance

Protect yourself on the road. Towne Insurance offers personalized options to protect your cars, trucks, motorcycles, RV, boats and more.
Visit Towne Insurance
Need Help? Or Have Questions? 

Loan Support for Existing Loans
844-638-1511

Online Banking Support
844-638-6714
M-F, 8:30AM-6PM