Richmond - Gateway Downtown

FAQs

• What is the routing/ABA number for TowneBank?
  TowneBank's routing number is 051408949.
  
  The routing number is also called an ABA number or routing transit number. You can find it in the lower left-hand corner of your checks.
  Financial institutions use routing numbers in order to send and receive money from other banks or credit unions. Routing numbers are essential in a lot of transactions that TowneBank provides like Bill Pay, loan pay, and direct deposits.
  Simplify your Life With Online Banking!
  
  With Towne-Personal Online Banking you can access your accounts, pay bills, make loan payments or even manage your finances through your desktop or mobile devices. Towne Personal features:
  

  • Free Bill Pay
  • Free money tracking tools with Money Management
  • View balances, pending and past transactions

  Enroll Today!
• What are your CD rates?
  Please contact your hometown banker at your nearest location to learn about current CD rates or special offers in your area.
• What are the current rates and fees?
  All fees and rates are subject to change. Refer to our Schedule of Fees for a current listing of fees and contact your hometown banker to learn about current rates and special offers.
• How do I report fraud?
  Here is a general overview of the steps you should take if your identity has been stolen:
  

  1. Contact one of the major credit bureaus (Equifax, Experian, or TransUnion) and request a fraud alert on your file. The fraud alert will prevent further accounts from being opened in your name for 90 days. If you notify one of the credit bureaus, they should notify the other two.
  2. Order a copy of your credit reports. Once you've placed a fraud alert, you're entitled to a free copy from each bureau. Then you can review your credit reports to see exactly how you were affected by the identity theft.
  3. The FTC recommends that you file an identity theft report with them. The report can be used to help you move forward with the process including filing a police report.
  4. You can start to address the fraudulent items on your credit report. These might be accounts opened without your knowledge or credit used without your permission. You will need to notify both the credit bureaus of the fraudulent items as well as the creditors involved. You should work with them to block the fraudulent items from appearing on your credit reports in the future and to resolve outstanding debts.

  Click here to see the FTC's guide to identity theft recovery, detailed checklists, and more.
  
  Keep tabs on your debit activity with Business and Personal Online Banking! Login to view your transactions now. If it's your first time using Online Banking Enroll Today!
  
  You may also want to ensure that we have your most recent contact information on file as we will use that information to verify your identity. Once you have opened a new account, visit our online enrollment form and fill in all of the fields. If the information you provide matches what we have on record you should receive a notification within one business day notifying you that you may access your accounts through online banking. If the information we have on file does not match what you provide on the enrollment form, it may delay your enrollment. For a full list of account offerings, please refer to our Personal Banking and Business Banking pages.
  
  Need access to your accounts on-the-go? Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.
• How do I buy TowneBank stock?
  Increasing ownership in TowneBank is easy with the TowneBank Member Stock Purchase and Dividend Reinvestment Plan.
  
  To participate, please download, print and complete the following:
  

  • Member Stock Purchase Plan Enrollment Form
  • Direct Debit Authorization Form

  Submit completed forms to Computershare, TowneBank's transfer agent, at the following address:
  
  Computershare Shareholder Services
  Attn: DRP Department
  P.O. Box 505000
  Louisville, KY 40233
  You may also contact Computershare at 1-800-368-5948.
  
  For more information, visit our Stock Purchase/Dividend Reinvestment Plans Page.