Account Transition Information
Overdraft Protection

Great news! If you had an overdraft protection service set up between your Dogwood deposit accounts, this service is continuing as it has in the past.

What Continues at TowneBank
Overdraft Protection Between Deposit Accounts

If you had an overdraft protection service set up between your Dogwood deposit accounts, this service is continuing as it has in the past.

No Transfer Fees Between Your Accounts

We are pleased to share that TowneBank does not charge transfer fees to move money between your accounts.

Overdraft Protection From a Dogwood Line of Credit

If you had an overdraft protection service set up from your Dogwood Line of Credit, this service will also continue as it has in the past.

Important Change
Overdraft Privilege

The Overdraft Privilege program did not carry over to TowneBank.

The selection you made to have your ATM and everyday debit card transactions paid in the case of an overdraft will continue without interruption at TowneBank.


Overdraft Information
Our Standard Overdraft Practices

Understanding which transactions may be covered can help you know what to expect if your account does not have enough available funds.

Standard Practice
Transactions We Authorize and Pay Overdrafts For
  • Checks and other transactions made using your checking account number
  • Automatic bill payments
Your Authorization Is Needed
Transactions We Will Not Authorize and Pay Unless You Ask Us To
  • ATM transactions
  • Everyday debit card transactions
Important to Know

We pay overdrafts at our discretion, which means we do not guarantee authorization and payment of every transaction. If we do not authorize and pay an overdraft, your transaction will be declined.


Additional Overdraft Options
Additional Coverage Options

If you do not have overdraft protection measures in place, here are the available options we are pleased to offer:

1
Overdraft Protection Transfers

Talk with your banker about linking your checking account to another checking account or money market account. In the event of an overdraft, available funds will automatically be transferred, in $100 increments, to the linked account.

2
Online Banking Balance Notifications

Anyone enrolled in online banking can select those accounts to monitor. An email or text* notification will automatically be sent to you when those accounts hit your specified minimum balance.

3
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Apply for a line of credit^ that will transfer overdraft protection funds, in $100 increments, from your line of credit to the designated accounts of your choice. Coverline funds may also be used for purposes other than overdraft services.

Additional Coverage Options

If you do not have overdraft protection measures in place, here are the available options we are pleased to offer: 


Support AS of November 2
Who to Call for Support?

For account questions, please contact your local banker or TowneBank office. For online banking questions, please contact one of our support teams:

Consumer Online Banking
Towne Member Care
M-F, 8:30 AM - 6:00 PM
Business Online Banking
Treasury Member Care
M-F, 8:30 AM - 6:00 PM
Have an Account Question?

Please contact your local banker or TowneBank office for questions specific to your account.

* Your mobile carrier's web access and text messaging charges may apply. Availability may be affected by your mobile carrier's coverage area.
^ Subject to credit approval; applicable interest rates apply.

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