Business Debit Card Control with Card Suite Pro

Yes, Card Suite Pro replaces the SecurLOCK Equip app. In the coming months, we will transition it to an in-app experience.

First, you will need to download the app from your favorite app store and you will need a valid TowneBank debit card (i.e., a card that is not expired). 

1. Download the app
2. Select 'Sign Up'
3. Enter the card number, name on the card, and expiration date or you can scan the card image.
4. Enter the CVV number
5. You will then enter personal information to verify it’s you.
6. Accept the 'Terms and Conditions' and 'Privacy Policy'
7. Create a User account.
   • Include a username (it can only include letters and numbers, no special characters). 
   • Create your password (8-12 characters in length, one upper case, one lower case, one number and one special character.)
8. The account is then created.
9. You will then enter the mobile phone number, your first and last name, optional email address.
10. You will then be prompted to verify your mobile number with a one-time passcode.
11. Then, you can log in for the first time with the username and password you created.

After your first successful login, you can set up 'fast login' with biometrics.

1. Log in and select the profile menu, an option that may include your initials, found in the upper, right-hand corner.
2. Select, 'Add a New Card' from the list of options and follow the prompts to enter your new card.

For your convenience, you can select 'Cards' from the screen and swipe left to a screen that says, 'Add a New Card'

Please contact your local banker to report your card as lost or stolen, so that a new card can be ordered for you as soon as possible.

There is a comprehensive list of merchant categories you can select to restrict your card from being used.

In addition to upper-level categories like 'Age Restricted' you are also provided with sub-categories like 'Drinking Places,' 'Gambling,' 'ABC Stores,' etc.

To view the entire list, open the app, select 'Card View' and then select 'Controls'. Select the third option, 'Merchant Controls' and then 'Categories.'

The settings you currently have in SECURLOCK Equip will not carry over to Card Suite Pro. This means that if you have your card set to 'Off' when Card Suite Pro goes live on April 14, your card will turn to 'On' in the new app. We recommend downloading the new app to reinstate your preferred settings. 

If you need help, please contact our Towne Member Care team at 844-638-6724, M-F, 8:30 AM – 6:00 PM. 

To freeze your card:

From the 'Cards' tab in the Card Suite Pro app:

1. Select the card you would like to control
2. Tap on the 'Freeze' button
3. Tap 'Yes, Freeze Card'

Your card will now display as frozen. 
 

To unfreeze your card:

1. Select the frozen card from the app
2. Select 'Unfreeze'

You can use this card again immediately.