Report Fraud

The safety and security of your personal information is of the utmost importance to us. If you notice any suspicious activity on your account, please contact us immediately.

To Report a Lost or Stolen Card

To report a lost or stolen card please use one of the phone numbers listed below:

ATM or Debit card
Monday - Friday (9:00 am - 5:00 pm): 757-638-6718
After Hours, Weekends, & Federal Holidays: 1-800-236-2442

Personal Credit card
Card Member Service (24/7): 1-800-558-3424

Business Credit card
Card Member Service (24/7): 1-866-552-8855

To Report Suspicious Card Activity

ATM or Debit Card
757-638-6718 (Monday-Friday, 9:00 am-5:00 pm)
800-236-2442 (After Hours, Weekends, Holidays)

Personal Credit Card
1-800-558-3424

Business Credit Card
1-866-552-8855

To Report Suspicious Online Activity

Towne-Personal
844-638-6714

Towne-Biz

844-638-6714

Towne-Biz Plus
844-638-6724