Remote Deposit Capture
Starting June 9, the TowneBank Remote Deposit Capture system will be the only remote deposit option for your business checks. Your existing connection to the Village Bank Remote Deposit platform will no longer work, and the system will be unavailable as of 12:00 PM on June 6. To facilitate this transition, appointments with our partners at Benchmark Technologies will be available starting on May 27 to guide you through the process. We will email your organization prior to May 27 to schedule an appointment.
Important: Some users may expect a temporary period where you will need to take your deposits to a local branch during this transition. Details are outlined below.
Two Available Options to Time Your Transition
We expect that most Remote Deposit users will be able to install TowneBank software before the migration and continue to use the existing Village Bank Remote Deposit platform until June 9. A limited number of Benchmark appointments will be available between May 27 and June 9.
Install new Remote Deposit Software Before June 9 - If your company installs the new software during this time, you can begin to use the TowneBank Remote Deposit Capture system on June 9.
Transition to TowneBank Remote Deposit After June 9 - If your organization transitions after June 9, your company will need to deposit checks at a local TowneBank office between June 9 and your transition date.
TowneBank Remote Deposit Capture System Benefits
Frequently Asked Questions
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Yes, you do need to schedule the appointment with Benchmark so you can be certain to complete all the necessary steps required for the upgrade. In addition, Benchmark will provide you with initial user training.
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Depending on your computer settings you may need your IT specialist to assist you at the time of the software download.
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Yes. To prepare for your appointment with Benchmark, please gather the following information: a list of valid users, scanner locations, and serial numbers. We recommend an appointment for each workstation that you may have.
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Ensure you have no other commitments during the time of your appointment and that you will be present at the workstation where your scanner is currently installed. Please also gather some checks that you can use for testing purposes.
Software updates will require administrative rights to download. Please make sure you have admin rights to your computer or have an IT resource available during this time.
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You can use this link to schedule the most convenient time for you and anyone else on your team who may use Remote Deposit Capture. The appointment will be approximately one hour and conducted over a Zoom call.
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The appointment may take approximately one hour per workstation. This includes the upgrade process and initial training. You must remain on the phone with the technician during that time.
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A Benchmark technician will guide you through the following steps:
- Update/Install new scanner software
- Validate that you have the most up to date operating system and browser
- Process a test deposit using a voided check to ensure successful scanner software installation
- Provide an overview of the new system
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Please contact our Treasury Member Care team at 844-638-6724, M-F, 8:30 AM - 6:00 PM.
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The current Remote Deposit company administrator will need to attend a Benchmark session as well as any users that may require training on the new system.
Depending on your rights on your computer, you may also require an IT professional on standby to assist with the software download permission.
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Your existing scanner should be compatible with the new system. You will however need to make some updates to the software needed. We have contracted with Benchmark to help facilitate these upgrades.
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We expect that most Remote Deposit users will be able to install TowneBank software before the migration and continue to use the existing Village Bank Remote Deposit platform until it becomes unavailable at 12:00 PM on June 6.
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No, historical data and reports from the Village Bank Remote Deposit Capture system will not be available in the TowneBank system. Please plan to export any necessary reports prior to the system becoming unavailable. We apologize for this inconvenience.
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Mobile check deposit is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.
All terms applicable to Online Banking apply to Mobile Banking.