Ensuring Payment Card Industry (PCI) Compliance

Merchant Services

With credit card fraud, identity fraud, and stolen data on the rise, maintaining a safe environment for charge card transactions is of the utmost importance. If your business accepts payment cards, PCI compliance helps to ensure the security of each one of your payment card transactions.

To assist you, we have provided instructions below on how you can achieve PCI Compliance.

Two Steps for PCI Compliance 

LOGGING INTO THE PORTAL

Step 1: 

Select the 'Login' button in the upper right-hand corner of TowneBank.com and select 'Other Services' from the drop down menu and click 'Login'. Select the option in the pop up labeled 'PCI Compliance' to open the PCI compliance portal.

Screenshot of Login Options for PCI Compliance


Step 2: 

Log into the PCI Compliance portal using your credentials. If you do not know your credentials, you can use the 'Forgot Password' and/or the 'Forgot Username' options or you can contact our Merchant Support team at 866-462-9161, M-F, 9:00 AM - 5:00 PM. Please have your Merchant ID (MID) ready. 


Business Profile - Getting Started

The first question will ask your preferred assessment method. Please review the details to make the most appropriate selection: 

  • If you are not currently PCI compliant and need to obtain a PCI certificate, select the option that says 'Guide Me' and refer to the instructions below labeled "I do NOT have a PCI certificate". If you were previously PCI-compliant with our former processor, please note that you'll need to complete the PCI validation process again.

  • If you are already PCI compliant and have a PCI certificate, select the option labeled 'Upload' and follow the instructions below titled "I DO have a PCI certificate".

Need Help? If you would like to speak with a TowneBank PCI Compliance Analyst please call 866-462-9161, M-F, 9:00 AM - 5:00 PM.

Assessment Instructions

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  • If you are not currently PCI compliant, please use the following information to answer the Assessment Method questions. Please provide as much information as possible as you are guided through the following types of questions.  

    How do you accept payments?  
    • List your business premises and provide a summary of the locations where you accept payments.
    • Explain how your business handles cardholder data. 
    • Provide high-level description of how you accept payments. 
    • What technology you use as well as methods by which you may transfer or store data. 
    Security Policy 
    • It's mandatory to apply an "Information Security Policy" which is a document that outlines the procedures you need to follow to handle information security. 
    • You will be asked if you currently have an Information Security policy. If you don't, you can download a template by clicking 'I use the security policies included in my subscription'. Afterward you will answer additional questions on your information security policy. 
    Your Dashboard 
    After you have completed the profile questions, you will see your dashboard. This is where you will complete your Security Assessment Questionnaire and any other tasks assigned to you. Steps are provided within the system. 

    Security Assessment Questionnaire (SAQ) 
    The SAQ is an assessment of how you manage information in your business. The SAQ has prepopulated questions that apply to your business. 

    To get started, select the 'Manage' button on the 'Complete Security Assessment' tile on your dashboard. 

  • If you select that you have an existing attestation of compliance, you will be asked a few questions: 
    • The PCI compliance assessment type of your business, which is located on your current certificate. 
    • Confirm if you use a third party to store or process card payments.
    • You may also have to answer additional questions depending on your previous answers. 
    You will then be guided to upload existing documents, Attestation of Compliance and acknowledge your status. 

    Please note, in April 2025 we converted to a new processor. If your PCI certificate is under our former processor, you will need to complete the PCI validation process again.
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Need Help?

Our Merchant Services support team is available to better assist you at 866-462-9161, M-F, 9:00 AM - 5:00 PM.

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