Merchant Services Resources
Reporting Tools
CardPointe and ClientLine® are online reporting resources accessible to TowneBank merchant members.CardPointe
CardPointe gives you multiple reports to help you better understand your account-related activity. Create and download reports quickly and easily.
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Transactions: Allows you to access your transactions, details, and status, as well as sort, filter, and search by specific criteria
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Gateway Batches: Displays all batch-related information, including batch number, merchant location, batch amount, batch close date, batch status, and transactions included in the batch
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Funding: Displays all funding-related events and details, such as funding date, bank account, the merchant location where the deposit was made, and the actual funded amount
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Chargebacks: Displays an overview of any chargebacks submitted by cardholders to dispute a specific transaction
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Retrievals: Displays an overview of any retrieval requests initiated by cardholders for further details regarding a specific transaction
- Statements: Provides detailed information about all payments received by the merchant for the selected date range
Business Track
Enjoy a simplified user interface and customizable reports. Key features of the user-friendly Business Track Portal include:
Dispute Manager: Helps you manage sales disputes effectively, efficiently, and in real time, including chargebacks and retrievals.
Statements: Gives you critical details about payment processing activity, so you can better manage your business.
Merchant Alerts: Provides timely notifications regarding your Daily Account Summary, Dispute Activity, and Monthly Statement Availability.