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Richmond - Gateway Downtown

800 East Canal Street
Suite 100
Richmond, Virginia 23219

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(804) 377-4200
Manager Missy Reynolds Lobby Hours Mon-Fri 9AM-5PM 

About TowneBank Gateway Downtown 
in Richmond, VA

Our TowneBank office located right in the heart of downtown Richmond is committed to providing a personalized experience that goes beyond checking accounts, loans, and lines of credit. At TowneBank, we believe in the power of relationships to provide our members with financial services to enrich your life. We invite you to visit our office conveniently located in Gateway Plaza near the intersection of East Canal Street and South 8th Street. 

Make an Appointment     Give Us a Call

gateway location800 East Canal Street
Suite 100
Richmond, VA 23219

Full Banking Services in Downtown Richmond

At TowneBank Gateway Downtown in Richmond, VA, you'll find helpful advice from a dedicated team that's always here to help you achieve your financial goals.  

The Reviews are In!

Greta customer service!
- Allison S.
  • Hello Allison, Thank you so much for your five-star review! We're thrilled to hear you had a great experience with our member service. We appreciate you being a valued TowneBank member.
Best bank and bank team in Richmond!
- Brian F.
  • Hello Brian, Thank you for your five-star review! We're so pleased to hear you consider us the best bank and bank team in Richmond. Your kind words mean a lot to us, and we look forward to seeing you again soon. Thank you for being a valued TowneBank member!
The BEST customer service !
- Charles B.
  • Hi Charles, Thank you so much for your five-star review! We're thrilled to hear that you had the BEST member service experience. We truly appreciate you being a TowneBank member.
Great Service. Outstanding Employees
- Charles B.
  • Hello Charles, Thank you for your wonderful five-star review! We're thrilled to hear that you experienced great service and found our employees outstanding. We truly appreciate your kind words and thank you for being a valued TowneBank member.
The customer service is Supurb. Missy Reynolds group there are the BEST!
- Charles B.
  • Hello Charles, Thank you so much for your five-star review! We're happy to hear of your positive experiences with Missy and her team. Thank you for your kind words and we look forward to seeing you again soon! We truly appreciate having you as a TowneBank member.
Unparalleled customer service! The people at the branch are friendly and provide excellent service
- David B.
  • Hello David, Thank you for your wonderful five-star review! We're thrilled to hear that you experienced unparalleled customer service and found our team at the branch to be friendly and excellent. We truly appreciate having you as a TowneBank member.
The Gateway Plaza branch is absolutely incredible! Every professional is top-notch and the customer service is literally second to none. I thank each employee for all of their hard work and dedication to both Towne Bank and their clients.
- Eleanor B.
  • Hi Eleanor, thank you for the five-star review! We appreciate your kind words about our Gateway Plaza branch and the exceptional service provided by our team members. We are grateful to have you as a valued TowneBank member.
Stopped by the Canal Street branch. Excellent and friendly service as always.
- Gilbert P.
  • Hello Gilbert, Thank you so much for your five-star review! We're thrilled to hear that you received excellent and friendly service at our Canal Street branch. We truly appreciate your kind words and thank you for being a valued TowneBank member.
Absolutely fantastic experience. The best is to feel at home every time you enter Townebank. Incredible group of people dedicated to help members of the TowneBank family anytime and anywhere.
- Giulio N.
  • Giulio, thank you for your 5-star review! We're pleased to hear that you had a fantastic experience with our Gateway Downtown team. We appreciate having you as a valued TowneBank member.
Excellent service.
- Harold W.
  • Hello Harold, Thank you for your five-star review! We're pleased to hear you enjoyed our exquisite service. We look forward to seeing you again and appreciate you being a valued member of TowneBank.


Meet Your Gateway Downtown Banking Team

Hear From TowneBank Members

  • Member Spotlight - Shaheen, Ruth, Martin, and Fonville Real Estate

    Hear the amazing story of the partnership TowneBank shares with Shaheen, Ruth, Martin and Fonville Real Estate.

  • Member Spotlight - Shagbark

    At Shagbark restaurant, the guest is the number one priority. Just like TowneBank—always here for our members. Hear the story.

  • Member Spotlight - Richmond YMCA

    The Richmond YMCA enriches our community every day, and TowneBank is pleased to be one of their partners.

  • Member Spotlight - The Doorways

    Stacy Brinkley and Shawn Walker discuss the importance of having a banking partner that understands nonprofits.

TowneBank Gateway Downtown in Richmond FAQs

  • We do not have an ATM at this location. We recommend searching by zip code for the nearest TowneBank ATM location.
  • Lobby hours for the Gateway Downtown location are from Monday through Friday 9 AM – 5 PM.
  • Yes, we have treasury management advisors here ready to assist members in strategy and other business objectives. 
  • Yes, we do have merchant services advisors at TowneBank Gateway Downtown location. Call or stop in to make an appointment and we'll learn more about your business and needs. 
  • Per the Federal Reserve's schedule, TowneBank is closed for the following holidays:

    New Year's Day
    Martin Luther King, Jr. Day
    Presidents' Day
    Memorial Day  
    Juneteenth
    National Independence Day              
    Independence Day       
    Labor Day        
    Columbus Day  
    Veterans Day   
    Thanksgiving Day         
    Christmas Day
  • TowneBank is headquartered at 5716 High St W in Portsmouth, Virginia.
     

    TowneBank started in 1999, based on the idea of strong relationships, excellent service, and the most respected and experienced bankers in each market we serve. Building on the idea of serving others and enriching lives, we now provide a full range of banking and other financial services. Dedicated to a culture of caring, we value each employee and member by embracing their diverse talents, perspectives, and experiences.  

    Today, TowneBank operates banking offices throughout Hampton Roads, Central Virginia, and Northeastern and Central North Carolina. As a practical expression of our mission, TowneBank is intentional about being a local leader in each community—actively promoting social, cultural, and economic growth.  

    TowneBank works with each member toward your ultimate success. A key to this is experienced local bankers providing high-level expertise and personal attention, empowered to make local decisions.

We look forward to connecting for your personal and business banking needs!

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*Investment and Insurance products are not a deposit, not FDIC-insured, not guaranteed by TowneBank, not insured by any state or federal government agency, and may go down in value. 

**Normal credit approval criteria apply.

+ Your mobile carrier's web access and text messaging charges may apply. All terms applicable to Online Banking apply to Mobile Banking. Mobile check deposit is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.

^Only deposit products are FDIC insured. Safe deposit box sizes at this location are: 3X5, 5X5, 5X10, 10X10

NMLS# 512138