Your Towne24 Migration Checklist

Tips & Timelines

Below are important actions required before and after your migration to Towne24 to make this process as seamless as possible. If you have any questions along the way, Treasury Member Care is here to help.

Before Moving to Towne24

System Access - Important Dates

Bill Pay

Access to Bill Pay in Business Online Banking will no longer be available after 5:30 PM on Tuesday, July 28.

Business Online Banking

Access to Business Online Banking will no longer be available after 5:30 PM on Friday, July 31.

User Management

Contact Information

Ensure your contact information in Business Online Banking is up to date, including email address and phone number.

Admin Activity

It will be critical that administrators and users have logged into Business Online Banking prior to July 31. When logging in, you should make note of your Company ID, Username, and Password.

Credentials

Our Treasury Member Care Team will email you detailed instructions the day you are able to log into Towne24.

Inactive Users

Company administrators should review your users and associated token entitlements. Remove any users and/or entitlements that are inactive.

Token Entitlements

Treasury Management Advisors will reach out to guide you with a pre-conversion task to help set up your new token credential. 

Bill Pay

If you wish to keep Bill Pay access and have not been actively using it, please log into Business Online Banking and add a payee. Payees added after July 27 may not transfer to the new system.

We recommend downloading any payment history for sub-entities. While your payees will transition, any history for sub-entities will not move to Towne24.

Recurring Transactions

Any future dated recurring transactions will be migrated as authorized. Which means the payment will process as if its approved.  

Actions Needed for ACH & Wire Transactions

Review all ACH and Wire templates and remove any that are unused


Download ACH origination history

Ensure all ACH & Wires are authorized for processing

After Moving to Towne24

Login Experience Updates

Credentials

Our Towne Member Care Team will email you detailed instructions the day you are able to log into Towne24.

Updated Login Dropdown Options

If you use the login box on TowneBank.com, you will now need to select "Towne24" from the dropdown options.


towne24 mobile app icon

Towne24 Mobile Banking App

Be sure to download the Towne24 Mobile Banking app from the Apple App Store or Google Play.

Transactional Review

Templates

  • Templates that had the same names in Business Online Banking were transferred to Towne24 with numbers after the template names. 
    • Example, if your organization had three templates with the name “Payroll” those transferred to Towne24 with the names Payroll 1, Payroll 2, Payroll 3.
  • Templates that had special characters in the names transferred to Towne24 without those characters. 
    • Example, if your organization had a template named Template #1, it transferred to Towne24 as Template 1. 
  • Users who have access to a payment service will be able to see that service's payment templates and, if their permissions allow, can use those templates to process payments until Admins make modifications to user access.   

Transactions

  • If you joined TowneBank from a recent bank transition, your history will be available back to June 9, 2025.

Bill Pay

  • Admins will need to link sub-user's profiles to the bill pay service and establish user permissions.
  • We recommend reviewing your scheduled payments and payees to ensure accuracy. 

Positive Pay

  • If your users had different Positive Pay permission levels across accounts in Business Online Banking, their access in Towne24 will be based on their highest permission level. This highest level of access will be applied to all eligible accounts. 
  • ACH Positive Pay decisions are needed by 2:00 PM daily. 
  • ACH Positive Pay transactions will appear in your account until decisions are made.  

Paperless Statements

Admins will need to re-enroll in paperless statements. To do this, select Settings & Alerts from the main menu. Then, select Statement Delivery. From here, you can change edit your delivery type and provide the preferred email address.  

Important: Enhancements to Multiple Transfers in Towne24 Business Banking

We encourage businesses that regularly use multiple transfers to review their reconciliation procedures and discuss any questions with your Treasury Management Advisor.

In Business Online Banking
In Towne24What This Means for You
Today, when you transfer funds from multiple accounts into a single account, you see one combined deposit in the receiving account.In Towne24 Business Banking, each transfer will post separately. While the total dollars transferred will not change, you will see more transaction entries on your accounts. 
  • Greater visibility into each transaction.
  • Multiple transfers will appear as individual deposits rather than one combined deposit. 
  • Your reconciliation processes may need to be updated to account for additional entries. 
  • The number of countable transactions may increase. Please discuss questions with your Treasury Management Advisor. 

We're Here to Help!

If you need support at any point, help is just a call away with Treasury Member Care at 844-638-6724 (M-F 8:30 AM - 6 PM) or you can submit the contact form below.


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