Do I need to re-enroll in online statements?

Yes, if you would like to receive your statement electronically, you will need to re-enroll in online statements in the Towne-Biz online banking system.

I don't remember my Village Bank User ID, how do I retrieve it for the TowneBank system?

On the TowneBank Mobile App* Select the 'Forgot Login' link right above the 'Log In' button. On the next screen, select 'Forgot Username' at the bottom of the screen. Enter the email address associated with your online banking profile and click 'Send'. You will receive an email from 'Support@TowneBank.com' with your User ID included in the message. View the 'Forgot User ID' demo(Opens in a new window) for additional help. On TowneBank.com Select the 'Login' button in the top right-hand corner of TowneBank.com. Select Towne-Biz from the list of options and then click on the 'Forgot User ID or Password' link at the bottom of the login module. On the next screen, select 'Forgot Username' at the bottom of the screen. Enter the email address associated with your online banking profile and click 'Send'. You will receive an email from 'Support@TowneBank.com' with your User ID included in the message. Please note that if your Village Bank username did not meet the requirements for TowneBank online banking systems, you will receive an email notification with steps to log in under a temporary, new username.

I use Quicken or Quickbooks to manage my business finances. What do I need to do to prepare?

Please use these instructions to transition your Village Bank information to TowneBank within Quicken or Quickbooks.

Simply navigate to TowneBank.com and select the 'Login' button. Select 'Towne-Biz' from the drop-down menu. Login information was shared with you via email on Monday, June 9.

Will I need to download a new mobile banking app*?

Yes, you will need to download the TowneBank Mobile Banking* app for your Android or iPhone. We have provided links to those apps here for your convenience. Please note, you will not be able to log into the apps until June 9.

Will I need to update any bill payments in online banking?

Here are some important things to note about bill payments: All scheduled payments are expected to process as usual. If you had eBills set up through Village Bank online banking, we encourage you to confirm your eBills migrated successfully. We recommend that you also review your list of billers to ensure everything transferred over as you expected.

Small Business Online Banking Transition

On June 9, all Village Bank online banking systems transitioned to TowneBank. The following guide is meant to assist you in this transition but if you require additional assistance, please contact our Towne Member Care team at 844-638-6714, M-F, 8:30 AM - 6:00 PM.

small business owner

Bill Pay

While we expect all previously scheduled bill payments processed without any interruption, we encourage you to confirm your eBills migrated to the TowneBank system.
If you had any bill payments scheduled between June 6-8, please review those payments to ensure they processed as expected.

External Transfers

Any scheduled or recurring transfer from your Village Bank accounts to another financial institution was not carried over to the TowneBank online banking system. You will need to re-establish these transfers in Towne-Biz Online Banking.

Quicken® or Quickbooks®

Follow these instructions after June 10 to reconnect your accounts to Quicken or Quickbooks.

Alerts

If you used email or text* alerts through the Village Bank online banking system, they need to be re-established in the TowneBank online banking system.

Download the TowneBank Mobile Banking App**

The Village Bank Mobile Banking app will no longer work after 12:00 PM on Friday, June 6.

We recommend uninstalling the Village Bank Mobile Banking app and downloading the TowneBank Mobile Banking app on June 9.

townebank mobile banking app icon Look for this icon in your favorite app store.

Get to Know Towne-Biz

small business owner eBills

Setting Up eBills

Set up your billers so your bills are sent directly to online banking, giving you one secure place to view all of your payments.

View Demo

small business owner

Managing Alerts

Learn how to activate text messages and alert preferences so you can stay up to date on your business's finances.

View Demo

loan payments

Loan Payments

Need to pay your TowneBank loan with an account at another financial institution? Loan Pay is the answer.

View Demo

Use Quicken® or Quickbooks®?

Follow these instructions on June 10 to ensure a smooth transition.

Instructions

quicken and quickbooks transition

Towne-Biz Support

If you have questions about online or mobile banking*, please contact Towne Member Care at 844-638-6714, M-F, 8:30 AM - 6:00 PM.

Frequently Asked Questions

Yes, if you would like to receive your statement electronically, you will need to re-enroll in online statements in the Towne-Biz online banking system.
On the TowneBank Mobile App*
1. Select the 'Forgot Login' link right above the 'Log In' button.
2. On the next screen, select 'Forgot Username' at the bottom of the screen.
3. Enter the email address associated with your online banking profile and click 'Send'.
4. You will receive an email from 'Support@TowneBank.com' with your User ID included in the message.
5. View the 'Forgot User ID' demo(Opens in a new window) for additional help.
On TowneBank.com
1. Select the 'Login' button in the top right-hand corner of TowneBank.com.
2. Select Towne-Biz from the list of options and then click on the 'Forgot User ID or Password' link at the bottom of the login module.
3. On the next screen, select 'Forgot Username' at the bottom of the screen.
4. Enter the email address associated with your online banking profile and click 'Send'.
5. You will receive an email from 'Support@TowneBank.com' with your User ID included in the message.
Please note that if your Village Bank username did not meet the requirements for TowneBank online banking systems, you will receive an email notification with steps to log in under a temporary, new username.
Please use these instructions to transition your Village Bank information to TowneBank within Quicken or Quickbooks.
Simply navigate to TowneBank.com and select the 'Login' button. Select 'Towne-Biz' from the drop-down menu. Login information was shared with you via email on Monday, June 9.
Yes, you will need to download the TowneBank Mobile Banking* app for your Android or iPhone. We have provided links to those apps here for your convenience. Please note, you will not be able to log into the apps until June 9.
Here are some important things to note about bill payments:
1. All scheduled payments are expected to process as usual. If you had eBills set up through Village Bank online banking, we encourage you to confirm your eBills migrated successfully.
2. We recommend that you also review your list of billers to ensure everything transferred over as you expected.

*Your mobile carrier's web access charges may apply. All terms applicable to Online Banking apply to Mobile Banking.

**App Store is a service mark of Apple Inc. Touch ID and Face ID are registered trademarks of Apple Inc. Only select Apple devices are eligible to enable Face ID. Google Play and the Google logo are trademarks of Google Inc.

Quicken and Quickbooks are a registered trademark of Intuit, Inc.