Business Online Banking & Bill Pay Transitions

If your company uses Positive Pay, please follow the instructions below to create your Check Positive Pay file import definition during the Preview & User-Set Up period. You can download the instructions below to create your File Import Definition. 

File Import Definition Instructions  Full Positive Pay User Guide

Please note: wire templates with invalid recipient ABA numbers did not convert to the TowneBank Business Online Banking system. 

Steps to Verify your ACH Templates: 

1. Navigate to 'Money Movement' from the main navigation menu. 
2. Select 'ACH' > 'Making Payments' or 'Collect Money'. 
3. Click the link in the 'Template Name' column for the template you want to change. 
4. On the next screen, you will have the option to Edit, Copy, or Delete the template.
5. If you select the 'Edit' icon, you will be able to update the template information and credit/desination accounts, which includes the ABA number. 
6. *Click the 'Continue' button at the bottom of the screen then 'Save Changes' to retain any updates you have made to your templates. 

Steps to Verify Your Wire Templates

1. Select 'Money Movement' from the main navigation
2. Select 'Wire' from the menu
3. Select ' Manage Templates' 
4. On the next screen, you will be able to verify information transferred correctly including: template name, funding account, and recipient information.
5. Click on the 'Template Name' to make any changes. 
6. Select the 'Edit' icon. 
7. Make any required updates. 
8. Remember to select the 'Save Changes' button at the bottom of the screen to retain any updates you have made to your template.

For your convenience, we have provided three important documents to help you with ACH tasks: 

1. How to Create Customer File Definitions
2. Importing NACHA File into Templates
3. ACH Origination Service Guidelines 

Soft Token Set Up
If your company uses ACH and/or Wires, please note that TowneBank uses secure authentication tokens. If Company Administrators did not enable soft tokens for each user during the Preview Period, please follow the steps in our user guide to complete the steps through the RSA Authenticator Software Token App.

Soft Token Set Up Guide
 

Hard Tokens

If your company uses hard tokens, Company Administrators should have received a letter that included a token for each user authorized to approve ACH and/or Wire transactions. The steps below will help you set up your users. 

1. Please take note of the serial number on the back of each sealed bag the tokens will be in and distribute the correct token to the assigned user.  
2. Log into Business Online Banking and follow the instructions that accompanied the token to set up an individualized PIN number that users must keep confidential. This PIN will be used in conjunction with the code shown on the token each time approval is needed.

If you did not receive a hard token, please contact our Treasury Member Care team at 844-638-6724, M-F, 8:30 AM - 6:00 PM. 

We recommend that ACH users download and review the ACH Origination Service Guidelines document. We also recommend reviewing the most recent NACHA rule changes.