Remote Deposit Capture

Yes, you do need to schedule the appointment with Benchmark so you can be certain to complete all the necessary steps required for the upgrade. In addition, Benchmark will provide you with initial user training.

Depending on your computer settings you may need your IT specialist to assist you at the time of the software download.
 

Yes. To prepare for your appointment with Benchmark, please gather the following information:

• a list of valid users
• scanner locations
• scanner serial numbers 

We recommend an appointment for each workstation that you may have. 

Ensure you have no other commitments during the time of your appointment and that you will be present at the workstation where your scanner is currently installed. Please also gather some checks that you can use for testing purposes. 

Software updates will require administrative rights to download. Please make sure you have admin rights to your computer or have an IT resource available during this time.

All Old Point Remote Deposit customers will receive an email with a customized code to schedule an appointment between January 5 and February 9. The first emails will be sent on January 5.

If you, or anyone in your organization, does not receive an email on or after January 5, please contact our Treasury Member Care team at 844-638-6724, M-F, 8:30 AM - 6:00 PM. 

The appointment may take approximately one hour per workstation. This includes the upgrade process and initial training. You must remain on the phone with the technician during that time.
 

A Benchmark technician will guide you through the following steps:

• Update/Install new scanner software
• Validate that you have the most up to date operating system and browser
• Process a test deposit using a voided check to ensure successful scanner software installation
• Provide an overview of the new system

Please contact our Treasury Member Care team at 844-638-6724, M-F, 8:30 AM - 6:00 PM. 

The current Remote Deposit company administrator will need to attend a Benchmark session as well as any users that may require training on the new system.

Depending on your rights on your computer, you may also require an IT professional on standby to assist with the software download permission.

Your existing scanner should be compatible with the new system. You will however need to make some updates to the software needed. We have contracted with Benchmark to help facilitate these upgrades.
 

If your Benchmark appointment is scheduled before Februray 9, you will no longer be able to log into the Old Point Remote Deposit at the conclusion of your appointment. Instead, you will need to visit an Old Point or TowneBank office to make your business deposits until the TowneBank system becomes available on February 9. 

If your appointment with Benchmark is scheduled after February 9, you will log into the Old Point Remote Deposit system until 4:00 PM on Friday, February 6. After that time, Old Point Remote Deposit will no longer be available.