Who can I call for support?

If you need help with online or mobile banking, please contact Towne Member Care at 844-638-6714 , M-F, 8:30 AM - 6:00 PM. If you have account related questions, please contact your banker.

Will Zelle** still be available?

ZELLE® will continue to be available for personal online banking users to send or receive money safely and quickly. It will be necessary to re-enroll in Zelle® on or after Monday, February 9, 2026, to connect this service to your TowneBank account. We remind you only to use Zelle® to exchange money with people you know and trust.

Personal Online Banking Transition

Great news! We are pleased to offer access to the same online and mobile banking services you enjoy today. Your username and password will remain the same. Your mobile application will automatically update if that feature is enabled on your device; otherwise, you will need to download the newest version available on February 9, 2026. Online banking users will log in at TowneBank.com on or after February 9, 2026.

We will send direct communications to online banking users regarding downtime leading up to conversion weekend. It is important that the email address attached to your Old Point online banking profile is up to date.

As account information is updated from February 6-8, online banking services may be temporarily unavailable, beginning as early as 12:00 PM on Friday, February 6. We recommend that you plan to do your online banking before or after the weekend to ensure optimum access.

Bill Pay

We expect all previously scheduled payments to continue as usual, without interruption. You may continue to add new payees or payments through Bill Pay, both pre- and post-conversion.

Wire Transfers

Please note that as of February 9, 2026, personal online banking users will no longer be able to initiate wire transfers through online banking. Please contact your banker to initiate a wire.

TowneBank and Old Point Accounts

If you are a personal online banking user at Old Point who has accounts at TowneBank and already uses TowneBank personal online banking, please contact Towne Member Care at 844-638-6714 on or after February 9, 2026, to review options to see all accounts in one view.

mobile banking

old point mobile banking icon

TowneBank Mobile Banking App^{^}

Your mobile application will automatically update if that feature is enabled on your device; otherwise, you will need to download the newest version available on February 9, 2026.

If you use fingerprint login or face recognition features, please make note of your username and password before this conversion occurs.

We are pleased to share these TowneBank online banking benefits:

PERSONAL ONLINE BANKING USERS CAN SET UP “ME-TO-ME” TRANSFERS between your accounts at TowneBank and other financial institutions at no charge. If you already had scheduled transfers in place, please ensure that they look correct after your initial login.
ZELLE®** will continue to be available for personal online banking users to send or receive money safely and quickly. It will be necessary to re-enroll in Zelle® on or after Monday, February 9, 2026, to connect this service to your TowneBank account. We remind you only to use Zelle® to exchange money with people you know and trust.
TRAVEL NOTIFICATIONS for personal accounts are available by sending a message through our secure chat feature or calling Towne Member Care at 844-638-6714 to advise us of your travel plans.

Debit card controls currently available through Old Point online banking will end on Friday, February 6, 2026. For debit card support, please call Towne Member Care at 844-638-6714, M-F, 8:30 AM – 6:00 PM and 866-952-5651 after hours and on weekends. TowneBank will communicate about a separate service to monitor and control debit card activity later in 2026.

Please note that English is the available language option for online banking services at TowneBank.

If you prefer e-statements, it will be necessary to accept the TowneBank electronic disclosure agreement and elect to have your statements delivered electronically. Until you elect electronic statement delivery, you will receive a paper statement.

Please know we will provide ongoing information regarding your online services by sending updates through emails, online banking, and other types of messaging before, during, and after the weekend of February 6-8.

Frequently Asked Questions

Please note that as of February 9, 2026, personal online banking users will no longer be able to initiate wire transfers through online banking. Please contact your banker to initiate a wire.
If you prefer e-statements, it will be necessary to accept the TowneBank electronic disclosure agreement and elect to have your statements delivered electronically. Until you elect electronic statement delivery, you will receive a paper statement.
We expect all previously scheduled payments to continue as usual, without interruption. You may continue to add new payees or payments through Bill Pay, both pre- and post-conversion.
Please contact Towne Member Care at 844-638-6714 on or after February 9, 2026, to review options to see all accounts in one view.
If you need help with online or mobile banking, please contact Towne Member Care at 844-638-6714, M-F, 8:30 AM - 6:00 PM. If you have account related questions, please contact your banker.
Your username and password will remain the same. Your mobile application will automatically update if that feature is enabled on your device; otherwise, you will need to download the newest version available on February 9, 2026. Online banking users will log in at TowneBank.com on or after February 9, 2026.
Your mobile application will automatically update if that feature is enabled on your device; otherwise, you will need to download the newest version available on February 9, 2026. Online banking users will log in at TowneBank.com on or after February 9, 2026.
ZELLE® will continue to be available for personal online banking users to send or receive money safely and quickly. It will be necessary to re-enroll in Zelle® on or after Monday, February 9, 2026, to connect this service to your TowneBank account. We remind you only to use Zelle® to exchange money with people you know and trust.

Have Questions?

If you have questions about online or mobile banking, please contact Towne Member Care at 844-638-6714, M-F, 8:30 AM - 6:00 PM

Your mobile carrier's web access and text messaging charges may apply. Availability may be affected by your mobile carrier's coverage area.

**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle. U.S. checking or savings account required to use Zelle®. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle. For your protection, Zelle® should only be used to send money to friends, family, and other people or businesses you trust. Payments made with Zelle® are like sending cash and may not be able to be recovered.

^App Store is a service mark of Apple Inc. Certain devices are eligible to enable fingerprint sign-on. If you store multiple fingerprints on your device, including those of additional persons, those persons will also be able to access your TowneBank Mobile Banking app via fingerprint when fingerprint is enabled. App Store is a service mark of Apple Inc. Touch ID and Face ID are registered trademarks of Apple Inc. Only select Apple devices are eligible to enable Face ID. If you have family members who look like you, we recommend you log into mobile banking with your username and password. Google Play and the Google logo are trademarks of Google Inc.

Personal Online & Mobile Banking