Loans & Loan Payments
The terms and conditions of your existing Old Point loan or line of credit will remain the same. In most cases, your due dates and the timing of your loan billing notices will also continue as they have in the past. Collateral holds on deposits will remain in place.
Billing, Loan Account Numbers & Payment Information
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Going forward, you will receive a monthly billing notice from TowneBank, which will include the amount due, due date, other important information, as well as your NEW loan number.
For your convenience, your notice will continue to be generated at approximately the same timeframe as before. Please refer to your original loan documents for grace periods and any late charges that may apply. -
Please look for a final Old Point loan statement in February. This statement will show a snapshot of your loan history through February 8, 2026. This statement is for informational purposes only. If your loan has escrow, you will receive an escrow history statement through February 8, 2026.
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TowneBank provides Home Equity Line checks at no cost to you. Please contact your banker if you would like Home Equity Line checks from TowneBank. In the interim, you may continue to use your existing supply of Old Point Home Equity Line checks through December 31, 2026. Upon receipt of your new supply, please shred and discard your former Old Point checks.
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Your Old Point loan account numbers will change to align with TowneBank system settings. Your new TowneBank loan number(s) will appear on your first billing notice and will be available in online banking as of February 9, 2026. For your convenience, we will have the ability to reference your former loan account number at any time.
All TowneBank account numbers include a loan number followed by a 5-digit note number. -
For your first loan payment on or after February 8, 2026, feel free to use your current Old Point billing notice.
For future payments, you may make your payment in many ways:- Make your payment at any TowneBank office
- Continue to use an automatic draft/ACH for your payment
- Continue to make your loan payments through online banking
- Mail your payment to our post office box: TowneBank, P.O. Box 2818, Norfolk, VA 23501
NOTE: As a courtesy, TowneBank will send billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records. -
If your loan payment is currently auto-drafted via ACH from another financial institution, this service will continue as scheduled.
If your loan payment is auto-drafted from your existing Old Point checking or money market account, this service will continue as scheduled through your TowneBank account.
If your personal loan payment transfers from your Old Point checking account to your loan through Old Point online banking, we expect these one-time or recurring scheduled transfers to carry over in TowneBank online banking. When you log in to online banking, please confirm that these scheduled payments appear as you expect. -
If you schedule your loan payments through an online banking service at another financial institution, please update your online biller/payee information as follows once you begin receiving your NEW TowneBank billing notice:
Name of Bank: TowneBank
Address: P.O. Box 2818, Norfolk, Virginia 23501
Phone Number: 844-673-1511Your Loan Number Format: 5-Digit Note Number + 00 + 10 Digit
Loan Number Ex.: (10000-00-1000000000)
Your first TowneBank billing statement will show your loan and note number.
Pay Your Personal Loan through Online Banking
If you have a personal loan through Old Point that will transition to TowneBank, you can make your payment from an account you have at another financial institution through online banking.
Frequently Asked Questions
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Yes. You can mail your payment to the address below.
Mail payments to:
TowneBank
Attn: Processing Services
P.O. Box 2818
Norfolk, VA 23501
If mailing your payment overnight:
TowneBank
Attn: Processing Services
6005 Harbour View Blvd.
Suffolk, VA 23435 -
If your loan payment is currently auto-drafted via ACH from another financial institution, this service will continue as scheduled.
If your loan payment is auto-drafted from your existing Old Point checking or money market account, this service will continue as scheduled through your TowneBank account.
If your personal loan payment transfers from your Old Point checking account to your loan through Old Point online banking, we expect these one-time or recurring scheduled transfers to carry over in TowneBank online banking. When you log in to online banking, please confirm that these scheduled payments appear as you expect. -
You can choose the most convenient payment method that fits your needs:
- If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
- Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
Attn: Processing Services
P.O. Box 2818
Norfolk, VA 23501-2818
If mailing your payment overnight:
TowneBank
Attn: Processing Services
6005 Harbour View Blvd.
Suffolk, VA 23435
As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.
Your mobile carrier's web access and text messaging charges may apply.
Availability may be affected by your mobile carrier's coverage area. -
Please contact Processing Services at 844-673-1511, Monday-Friday, 9 AM - 5 PM EST or visit your nearest TowneBank location.
Make a loan payment today!
Choose the most convenient payment method for your lifestyle:- Through Online or Mobile Banking
- Visit a branch location
- Mail payments to:
- TowneBank
Attn: Processing Services
P.O. Box 2818
Norfolk, VA 23501
If mailing your payment overnight: - TowneBank
Attn: Processing Services
6005 Harbour View Blvd.
Suffolk, VA 23435
Access your accounts 24/7 through Online Banking!
With Online Banking, you can view your account history, make online transfers, access Bill Pay & Online Statements and more! Login to view your transactions now.
Your mobile carrier's web access and text messaging charges may apply.
Availability may be affected by your mobile carrier's coverage area. -
You can choose the most convenient payment method that fits your needs:
- If you are making payment to your TowneBank auto loan and do not have a TowneBank checking or savings account, we recommend Loan Pay Plus. You can easily make a payment with your debit card. Payments above $5,000 cannot be accepted through this service.
- Current TowneBank checking and savings account holders can transfer funds from their deposit account to their loan via online or mobile banking.
Attn: Processing Services
P.O. Box 2818 Norfolk, VA
23501
If mailing your payment overnight:
TowneBank
Attn: Processing Services
6005 Harbour View Blvd.
Suffolk, VA 23435
As a courtesy, TowneBank provides billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may retain the billing notice for your records. If you want to avoid receiving billing notices in the mail, you can go paperless through online or mobile banking.
Your mobile carrier's web access and text messaging charges may apply.
Availability may be affected by your mobile carrier's coverage area. -
You can select electronic loan notices by logging into Old Point Online and navigating to Settings. From there, select Statement Delivery and follow the prompts to indicate your preferences.
Your mobile carrier's web access and text messaging charges may apply. Availability may be affected by your mobile carrier's coverage area.