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Richmond - Short Pump

11704 West Broad Street
Richmond, Virginia 23233

Get Directions
(804) 381-5918
Manager Reggie Crawford Lobby Hours Mon-Fri 9AM-5PM Drive Thru Hours Mon-Fri 9AM-6PM
 

About TowneBank Short Pump

At TowneBank in Richmond, we believe in the power of relationships. Our dedication goes beyond offering convenient banking services, checking accounts, loans, and lines of credit – we aim to provide a personalized and enriching experience for every member. Located in the Short Pump Town Center, we invite you to visit with a local banker for guidance on personal banking, business services, or wealth management*. 

Make an Appointment     Give Us a Call

short pump location11704 West Broad Street
Richmond, VA 23233

Full Banking Services in the Short Pump area of Richmond, VA

At TowneBank Short Pump, you'll find helpful advice from a dedicated team that's always here to help you achieve your financial goals.  

The Reviews are In!

Excellent
- Adish J.
  • Hello Adish, Thank you so much for your excellent five-star review! We're thrilled to hear about your positive experience and are grateful to have you as a valued TowneBank member. If there's anything else we can do for you, please let us know.
Always first class service.
- Alasdair M.
  • Hello Alasdair, Thank you for your five-star review! Our members deserve the best and we're so happy to hear this has been your experience. We look forward to seeing you again soon and appreciate you being a valued TowneBank member!
The folks at the Short Pump branch are always professional & courteous. Still hoping for branches in Charlottesville & Lynchburg!
- Allen L.
  • Hello Allen, Thank you for your five-star review! We're pleased to hear that you find our team at the Short Pump financial center professional and courteous. Your suggestion for banking offices in Charlottesville and Lynchburg is appreciated, and we value your input as a TowneBank member. We look forward to seeing you again!
This branch has the most AMAZING personnel. Professional, experienced and attentive to EVERY DETAIL of your transactions! This is why I ONLY do business with this branch. Talking about Caitlin, Lisa, Liz, Reggie & Veronica!!!
- Ann M.
  • Hello Ann, Thank you so much for your wonderful five-star review! We're thrilled to hear that Caitlin, Lisa, Liz, Reggie, and Veronica have made your experiences at our Short Pump branch so exceptional. We truly appreciate your loyalty and thank you for being a valued TowneBank member.
Perfect transaction.
- Charlene O.
TowneBank Short Pump simplifies banking with a human touch. My family is treated to individualized attention and respect. If you're looking for a new banking home, consider TowneBank, where they prioritize relationships and make every interaction matter.
- Chef Headen
  • Thank you for your recent 5-star review! We're delighted to hear that you had an excellent experience with our Short Pump team. We appreciate having you as a valued TowneBank member.
Friendly customer service at drive-thru.
- Christine C.
  • Christine, thank you for your 5-star review! We're delighted to hear that you had an excellent experience with our Short Pump team. We appreciate having you as a valued TowneBank member.
Always a pleasure doing business with the best bank in Virginia!
- Christine F.
  • Christine, thank you for your recent 5-star review! We're delighted to hear that you had an excellent experience with our Short Pump team. We appreciate having you as a valued TowneBank member.
Personal help from Liz!
- Coralene M.
  • Coralene, thank you for your 5-star review! We're delighted to hear that you had an excellent experience with Liz and our Short Pump team. We appreciate having you as a valued TowneBank member.
Always great customer service.
- Crystal H.
  • Crystal, thank you for your 5-star review! We're delighted to hear that you had a great experience with our Short Pump team. We appreciate having you as a valued TowneBank member.


Meet Your Short Pump Banking Team

Hear From TowneBank Members

  • Member Spotlight - United Equipment Corporation

    Trace Higgins had a dream to own his own business and TowneBank helped him make it a reality.

  • Member Spotlight - Scott's Addition Animal Hospital

    Jason Hiser talks about how TowneBank helped him and his wife to build a local veterinary hospital in their community.

  • Member Spotlight - Richmond YMCA

    The Richmond YMCA enriches our community every day, and TowneBank is pleased to be one of their partners.

  • Member Spotlight - Peter Blair

    Duncan Owen, TowneBank Commercial Banker, describes our relationship with Peter Blair Accessories.

TowneBank Short Pump FAQs

  • Yes, the TowneBank banking location in Short Pump does have an ATM. For your convenience, our ATM is drive-up, envelope free and touch screen enabled. Please refer to our deposit cut off times for details about when funds will be made available for ATM deposits.
  • Lobby hours for the Short Pump location are from Monday through Thursday, 9 AM – 5 PM, Friday 9 AM – 6 PM.
  • Yes, we have treasury management advisors here ready to assist members in strategy and other business objectives.
  • Yes, we do have merchant services advisors at TowneBank Short Pump location. Call or stop in to make an appointment and we’ll learn more about your business and needs.
  • Per the Federal Reserve's schedule, TowneBank is closed for the following holidays:

    New Year's Day
    Martin Luther King, Jr. Day
    Presidents' Day
    Memorial Day  
    Juneteenth
    National Independence Day              
    Independence Day       
    Labor Day        
    Columbus Day  
    Veterans Day   
    Thanksgiving Day         
    Christmas Day
  • TowneBank is headquartered at 5716 High St W in Portsmouth, Virginia.
     

    TowneBank started in 1999, based on the idea of strong relationships, excellent service, and the most respected and experienced bankers in each market we serve. Building on the idea of serving others and enriching lives, we now provide a full range of banking and other financial services. Dedicated to a culture of caring, we value each employee and member by embracing their diverse talents, perspectives, and experiences.  

    Today, TowneBank operates banking offices throughout Hampton Roads, Central Virginia, and Northeastern and Central North Carolina. As a practical expression of our mission, TowneBank is intentional about being a local leader in each community—actively promoting social, cultural, and economic growth.  

    TowneBank works with each member toward your ultimate success. A key to this is experienced local bankers providing high-level expertise and personal attention, empowered to make local decisions.

We look forward to connecting for your personal and business banking needs!

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*Investment and Insurance products are Not a deposit, Not FDIC-insured, Not guaranteed by TowneBank, Not insured by any state or federal government agency, and may go down in value.

* *Normal credit approval criteria apply.

+ Your mobile carrier's web access and text messaging charges may apply. Availability may be affected by your mobile carrier's coverage area.

NMLS# 512138