Fraud Prevention Alerts

Take action to protect your debit and credit card accounts from fraudulent activity.

---

Debit Cards & Online Banking Accounts

• Receive phone and text alerts regarding debit card activity. Cardholders with a phone number on file may receive phone calls regarding debit card activity. Cardholders who provide a mobile phone number with AT&T, Sprint, T-Mobile or Verizon are eligible to receive text alerts. Text alerts prompt you to respond ‘Yes’ if the transaction is valid or ‘No’ if the transaction is unauthorized. Review our frequently asked questions to learn more.
  
  Take Action! In order to receive text messages or phone calls regarding suspicious activity on your ATM/debit card, please contact your hometown banker to verify that we have your up-to-date contact information, especially your mobile phone number.

• Towne-Biz users can receive email alerts regarding your online banking accounts. Setting up alerts through Towne-Biz can be your first line of defense from fraudulent activity. Available alerts include:
  • Balance alerts
  • Payment due
  • Payment past due
  • Check cleared
  • Maturity date
  • Personal reminders

Getting started is simple. Log into Towne-Biz, select 'Alerts and Notifications' from the 'Additional Services' menu. Please make sure to verify that we have your most recent contact information by selecting 'My Settings' from the top right hand corner. From there, review your contact information and make any necessary changes to your email address.  To update your primary address or phone number, contact your hometown banker.  

• Towne-Biz Plus users can implement anti-fraud features for wire and ACH transactions. Protect online wire transfers and ACH transactions with dual control or requiring a one-time passcode generated by an external token.
  
  Looking for additional fraud detection? Monitor against suspicious check activity through our Positive Pay services or implement ACH Block or ACH Control to prevent unauthorized ACH transactions posting to your account.

Need to report a lost or stolen card? Or, do you need to report suspicious activity? 
Monday - Friday (8:30 AM - 5:00 PM): 888-638-6718
After Hours, Weekends, & Federal Holidays: 866-952-5651

---

Credit Cards

• Receive alerts by text or email! Get started by logging into your TowneBank credit card account. Select 'Alerts' from the main menu and choose to receive notifications by text message or email. 

Need to report a lost or stolen credit card? Or, do you need to report suspicious activity? 
We're available 24 hours a day, 7 days a week. 
1-800-558-3424