Please send loan payments and/or payoff payments to the following address:
Attn: Loan Accounting
P.O. Box 2818
Norfolk, VA 23501
If mailing your payment overnight:
Attn: Loan Accounting
6005 Harbour View Blvd.
Suffolk, VA 23435
Our sponsorship requests are reviewed by the President of that specific region. Please contact your hometown banker if you’d like to submit a request.
Yes. To prevent an interruption in ATM or Debit Card access, call your local Hometown Banker prior to your departure to place a travel flag on your account. This will reduce the chance of interrupted access to your funds while traveling.
Unfortunately, there are several countries where there is a high level of attempted fraudulent ATM/Debit Card activity. In accordance with Master Card recommendations, transactions have been restricted in specific countries in order to protect our members. Please contact your hometown banker prior to travelling internationally to ensure that your final destination is not on the restricted list.
If you plan to travel to a country that ATM and debit card transactions are restricted, you may be able to use travelers checks* or obtain foreign currency* before you travel. A hometown banker would be happy to assist you with either option.
*service fees may apply
If you are not in a foreign country that is restricted you should be able to use your TowneBank debit card anywhere MasterCards® are accepted. To get a current list of restricted countries please contact your hometown banker prior to travelling to make sure you will not experience any service interruptions.
Transactions made internationally will be charged to your checking account in U.S. dollars and will appear in your monthly statement. The currency conversion rate used on the processing day may differ from the purchase date or posting date rate. TowneBank has no control over the exchange rate. We suggest visiting http://www.exchangerate.com/ to get a general idea of currency exchange rates before you travel.
Personal Online Banking: Towne-PersonalBusiness Online Banking: General Questions
Towne-Personal Mobile Banking FAQs (including mobile check deposit1)
Towne-Biz Mobile Banking FAQs (including mobile check deposit1)
Towne-Biz Plus Mobile Banking FAQs (including mobile access to Treasury Services)
If you are currently an online banking user, an easy way to avoid overdraft fees is to use notifications and low balance alerts. Signing up is easy. For Towne-Personal/Biz users simply login and select 'Additional Services' then select 'Alerts and Notifications'. If you use Towne-Biz Plus, login and navigate to the Account Activities & Reporting tab, and 'Manage Balance Alerts'.
Or you may want to apply for a Coverline overdraft protection plan. This is a line of credit that, in the event of an overdraft, will transfer funds from your line of credit to the affected account. Subject to credit approval; applicable interest rates apply.
No. You are not automatically enrolled in overdraft protection. You must request to have your accounts linked or you can apply for a Coverline.
If you would like to calculate how much coverage applies to your personal or business deposit account visit the FDIC's EDIE Estimator.
EDIE calculates the insurance coverage for Personal Accounts—deposits held by people in single accounts, joint accounts, POD/ITF accounts, living trust account, and Individual Retirement Accounts (IRAs); Business Accounts—deposits held by corporations, partnerships, and organizations, both for-profit and not-for-profit; and Government Accounts—deposits held by public units such as school districts, cities, municipalities, counties, and states.
EDIE can be used to calculate the insurance coverage of all types of deposit accounts offered by an FDIC-insured bank, including:
The information provided is not intended to be legal, tax, or financial advice or recommendations for any specific individual, business, or circumstance. TowneBank cannot guarantee that it is accurate, up to date, or appropriate for your situation. Financial calculators are provided for illustrative purposes only. You are encouraged to consult with a qualified attorney or financial advisor to understand how the law applies to your particular circumstances or for financial information specific to your personal or business situation.
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