Personal Online Banking Transition
We are here to assist you with your transition to Towne-Personal Online and Mobile Banking. With our platform, you can effortlessly access your accounts, pay bills, make loan payments, and manage your finances from your desktop or mobile devices.
To ensure a smooth transition, please keep the following four important points in mind:
Important Notes for Bill Pay
- At 5:00 PM on June 5, Village Bank Bill Pay will become unavailable.
- All scheduled payments are expected to process as usual. If you had eBills set up through Village Bank online banking, we encourage you to confirm your eBills migrated successfully.
- If you had any bill payments scheduled between June 6-8, please review your bill payments to ensure those payments processed as expected. You may need to reset those payments, so they are paid after June 9.
Alerts & Real-Time Payments
- If you use email or text alerts through the Village Bank online banking system, they will need to be re-established in the TowneBank online banking system after June 9.
- If you use Zelle® through Village Bank, please note this service will not be available during the weekend of June 6-8. On June 9, you can log in and enroll in Zelle® with TowneBank.
Frequently Asked Questions
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Your recurring transfers set up between your Village Bank accounts should carry over to the TowneBank Online Banking system.
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When the system becomes available to you on June 9, you will only be able to see check images for those that process after June 9. You will not be able to see any check images that cleared prior to June 9.
You will also see your online statements prior to 3/31/2025; however, statements and images after 4/1/2025 will become available in the weeks after June 9. -
Here are some important things to note about bill payments:
- At 5:00 PM on June 5, Village Bank bill pay will become unavailable.
- All scheduled payments are expected to process as usual. If you had eBills set up through Village Bank online banking, we encourage you to confirm your eBills migrated successfully.
- We recommend that you also review your list of billers to ensure everything transferred over as you expected.
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Yes, you will need to re-enroll in online statements in the Towne-Personal online banking system.
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Yes, you will begin to log into online banking systems at TowneBank beginning on Monday, June 9, 2025. We will share information about what to expect by email prior to that date.
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Yes, you will need to download the TowneBank Mobile Banking app for your Android or iPhone. We have provided links to those apps here for your convenience. Please note, you will not be able to log into the apps until June 9.
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There may be some changes to your login credentials. We will email you login instructions the morning of June 9.
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The Village Online and Mobile Banking system will become unavailable at 12:00 PM on Friday, June 6. Bill Pay will become unavailable at 5:00 PM on Thursday, June 5. The system will remain unavailable throughout the weekend.
On Monday, June 9, you will receive instructions via email on how to log into Towne-Personal Online Banking on TowneBank.com. -
Yes, depending on which software you use and which system you use, you will need to re-establish your connection with Quicken or Quickbooks and Towne-Personal Online Banking. You can get detailed instructions here.
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On the TowneBank Mobile App
- Select the 'Forgot Login' link right above the 'Log In' button.
- On the next screen, select 'I forgot my username' at the bottom of the screen.
- Enter the email address associated with your online banking profile and click 'Send'.
- You will receive an email from 'Support@TowneBank.com' with your User ID included in the message.
- View the 'Forgot Username' demo for additional help.
- Select the 'Login' button in the top right-hand corner of TowneBank.com.
- Select Towne-Personal from the list of options and then click on the 'Forgot User ID or Password' link at the bottom of the login module.
- On the next screen, select 'I forgot my username' at the bottom of the screen.
- Enter the email address associated with your online banking profile and click 'Send'.
- You will receive an email from 'Support@TowneBank.com' with your User ID included in the message.
Have Questions?
If you have questions about online or mobile banking, please contact Towne Member Care at 844-638-6714, M-F, 8:30 AM - 6:00 PM
Your mobile carrier's web access and text messaging charges may apply. All terms applicable to Online Banking apply to Mobile Banking.
Certain devices are eligible to enable fingerprint sign-on. If you store multiple fingerprints on your device, including those of additional persons, those persons will also be able to access your TowneBank Mobile Banking app via fingerprint when fingerprint is enabled. App store is a service mark of Apple Inc. Touch ID and Face ID are registered trademarks of Apple Inc. Only select Apple devices are eligible to enable Face ID. If you have family members who look like you, we recommend you log into mobile banking with your username and password.
*U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
App Store is a service mark of Apple Inc. Touch ID and Face ID are registered trademarks of Apple Inc. Only select Apple devices are eligible to enable Face ID.
Google Play and the Google logo are trademarks of Google Inc.
Quicken and Quickbooks are registered trademarks of Intuit.