Preview & User Set-Up Period

Company Administrator Guide

The purpose of this guide is to provide Company Administrators with important steps to take during the Preview & User Set-Up Period beginning on May 27 through 3:00 PM on June 5. Company Administrators will find a detailed checklist with links to demos and helpful instructions for tasks to complete by June 5 that ensure a smooth transition to TowneBank Business Online Banking for you and your users on June 9. 

Note: You will not be able to see updated account information during the Preview & User Set-Up Period or schedule transactions such as bill payments, ACH, or wires. Online statements will also not be available during the Preview & User Set-Up Period.

Your Preview & User Set-Up Period Checklist

Please follow this checklist to be certain everything is ready for you and your company users to log into TowneBank Business Online Banking on June 9.

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  • If your company uses Positive Pay, please follow the instructions below to create your Check Positive Pay file import definition during the Preview & User-Set Up period. You can download the instructions below to create your File Import Definition. 

    File Import Definition Instructions    Full Positive Pay User Guide
  • On May 27, we will email you your Company ID and instructions for your temporary password. Once you receive this message, you will visit TowneBank.com and select the 'Login' button in the top right-hand corner, and then select the option labeled 'PREVIEW-Business Online Banking' from the drop-down menu. Then you will enter the Company ID we provided, your current Village Bank Business Online Banking User ID minus any special characters, and temporary password to login. 

    If you currently have any special characters in your UserID, you will remove any special characters, for example: 
    Current User ID: Business-123
    New User ID: Business123

    Detailed Login Instructions
  • Your users will be listed in the system, however, you will need to establish user entitlements so they are ready to use the system and any services beginning on June 9. 

    We have provided you with steps to manage users below: 
    1. Navigate to 'Administration' in the main menu and select 'Company Administration'
    2. You should find your existing users listed on the page.
    3. Select a user to view their profile. 
    4. From here, you select the 'Edit' icon next to the applicable section to enable functionality and access to specific servcies in the system for each user.  
    If the existing phone number for the user needs to be updated, as the Company Administrator, you will need to contact TowneBank Treasury Member Care at 844-638-6724, M-F, 8:30AM - 6:00 PM.

    If you do not see your users, you can create new ones in the system. 

    User Entitlements Demo

    Adding a New User Demo
  • If your company uses Treasury Services, then we invite you to set up your Dashboard for a more personalized experience. The Dashboard provides company users with information from various pages in small moveable windows. 

    You won't see the Dashboard if your company does not use ACH, Wire, or Positive Pay services, or your Company Administrator has requested that you have the 'Standard' view. 

    Dashboard Demo
  • While you won't be able to send any ACH or wires during the Preview and User Set-Up Period, you can verify that your Wire and ACH transactions converted correctly to the new system. You can also validate and/or update that the ACH origination ID, the funding account and the recipient accounts are correct.

    Please note: Wire templates with invalid recipient ABA numbers will not convert to the TowneBank Business Online Banking system. 

    Steps to Verify your ACH Templates: 
    1. Navigate to 'Money Movement' from the main navigation menu. 
    2. Select 'ACH' > 'Making Payments' or 'Collect Money'. 
    3. Click the link in the 'Template Name' column for the template you want to change. 
    4. On the next screen, you will have the option to Edit, Copy, or Delete the template.
    5. If you select the 'Edit' icon, you will be able to update the template information and credit/desination accounts, which includes the ABA number. 
    6. *Click the 'Continue' button at the bottom of the screen then 'Save Changes' to retain any updates you have made to your templates. 

    Steps to Verify Your Wire Templates
    1. Select 'Money Movement' from the main navigation
    2. Select 'Wire' from the menu
    3. Select ' Manage Templates' 
    4. On the next screen, you will be able to verify information transferred correctly including: template name, funding account, and recipient information.
    5. Click on the 'Template Name' to make any changes. 
    6. Select the 'Edit' icon. 
    7. Make any required updates. 
    8. Remember to select the 'Save Changes' button at the bottom of the screen to retain any updates you have made to your template.

    For your convenience, we have provided three important documents to help you with ACH tasks: 
    1. How to Create Customer File Definitions
    2. Importing ACH NACHA File into Templates
    3. ACH Origination Service Guidelines
  • You can manage account related alerts, non-account related alerts, and custom alerts and we encourage you to set these up during the Preview & User Set Up period; however, alerts will not begin to send until Monday, June 9. 

    Steps to Manage Alerts
  • If you make tax payments through online banking, please create an ACH tax payment template, and add the government agencies as ACH recipients.