Your Company ID and instructions for your temporary password were emailed to you on May 27. To login, select the 'Login' button in the top right-hand corner of the TowneBank.com website, and then select the option labeled 'PREVIEW-Business Online Banking' from the drop-down menu. Enter the Company ID we provided via email, your current Village Bank Business Online Banking User ID minus any special characters, and follow the instructions for your temporary password to login. 

If you currently have any special characters in your UserID, you will remove any special characters, for example: 
Current User ID: Business-123
New User ID: Business123

Detailed Login Instructions

Soft Token Set Up
If your organization uses soft tokens to approve ACH and Wire transactions, Company Administrators will need to enable a soft token for each user. Each user must have their own soft token enabled through the RSA Authenticator Software Token app. This user guide provides detailed steps. 

Soft Token User Guide

Hard Token Set Up
If your company uses hard tokens, you will receive a letter that includes a token for each one of your users who is authorized to approve ACH and/or Wire transactions. Please review the steps below to properly set up these tokens so you are ready to send ACH and Wire transactions on June 9.   

1. Please take note of the serial number on the back of each sealed bag the tokens will be in and distribute the correct token to the assigned user.  
2. Log into Business Online Banking and follow the instructions that accompanied the token to set up an individualized PIN number that users must keep confidential. This PIN will be used in conjunction with the code shown on the token each time approval is needed.

Your users will be listed in the system, however, you will need to establish user entitlements so they are ready to use the system and any services beginning on June 9. 

We have provided you with steps to manage users below: 

1. Navigate to 'Administration' in the main menu and select 'Company Administration'
2. You should find your existing users listed on the page.
3. Select a user to view their profile. 
4. From here, you select the 'Edit' icon next to the applicable section to enable functionality and access to specific servcies in the system for each user.  

If the existing phone number for the user needs to be updated, as the Company Administrator, you will need to contact TowneBank Treasury Member Care at 844-638-6724, M-F, 8:30AM - 6:00 PM.

If you do not see your users, you can create new ones in the system. 

User Entitlements Demo

Adding a New User Demo

If your company uses Treasury Services, then we invite you to set up your Dashboard for a more personalized experience. The Dashboard provides company users with information from various pages in small moveable windows. 

You won't see the Dashboard if your company does not use ACH, Wire, or Positive Pay services, or your Company Administrator has requested that you have the 'Standard' view. 

Dashboard Demo

While you won't be able to send any ACH or wires during the Preview and User Set-Up Period, you can verify that your Wire and ACH transactions converted correctly to the new system. You can also validate and/or update that the ACH origination ID, the funding account and the recipient accounts are correct.

Please note: Wire templates with invalid recipient ABA numbers will not convert to the TowneBank Business Online Banking system. 

Steps to Verify your ACH Templates: 

1. Navigate to 'Money Movement' from the main navigation menu. 
2. Select 'ACH' > 'Making Payments' or 'Collect Money'. 
3. Click the link in the 'Template Name' column for the template you want to change. 
4. On the next screen, you will have the option to Edit, Copy, or Delete the template.
5. If you select the 'Edit' icon, you will be able to update the template information and credit/desination accounts, which includes the ABA number. 
6. *Click the 'Continue' button at the bottom of the screen then 'Save Changes' to retain any updates you have made to your templates. 

Steps to Verify Your Wire Templates

1. Select 'Money Movement' from the main navigation
2. Select 'Wire' from the menu
3. Select ' Manage Templates' 
4. On the next screen, you will be able to verify information transferred correctly including: template name, funding account, and recipient information.
5. Click on the 'Template Name' to make any changes. 
6. Select the 'Edit' icon. 
7. Make any required updates. 
8. Remember to select the 'Save Changes' button at the bottom of the screen to retain any updates you have made to your template.

For your convenience, we have provided three important documents to help you with ACH tasks: 
1. How to Create Customer File Definitions
2. Importing ACH NACHA File into Templates
3. ACH Origination Service Guidelines

You can manage account related alerts, non-account related alerts, and custom alerts and we encourage you to set these up during the Preview & User Set Up period; however, alerts will not begin to send until Monday, June 9. 

Steps to Manage Alerts

If you make tax payments through online banking, please create an ACH tax payment template, and add the government agencies as ACH recipients.