Business Online Banking & Bill Pay Transitions

Your ACH and Wire templates will be converted. We've provided links below to two helpful demos to help you learn more about how to set up a wire payment or ACH payment in Business Online Banking. 

Making Wire Payments 

Making ACH Payments

Yes. We use multifactor authentication where the system will send you a one-time passcode either by phone call or text to a phone number on file for you. It is imperative that we have a valid phone number on file for you prior to your initial login that is either a mobile device or phone number where you can be reached directly. 

If you do not have a current phone number on file with Farmers Bank, we recommend that you contact your local branch to update your records. 

Here are some important things to note about bill payments: 

1. If you have any bill payments scheduled for the weekend of April 14-17, we ask that you either schedule them to pay before this date, or re-establish them in the TowneBank Business Online Banking system when you are able to log into it on April 17. 
2. All other scheduled payments are expected to continue to be paid as usual, without interruption. 
3. If you had eBills set up through Farmers Bank online banking, you will need to set up these eBills in the TowneBank Business Online Banking system post-conversion. As a reminder, an eBill is when you receive a bill directly into Bill Pay from a biller (such as your electric company, credit card provider, etc.) 

No, your recurring transfers will not carry over to the TowneBank Business Online Banking system. We recommend that you make note of your transfers and be prepared to set them up in the new system after the transition on April 17. 

Beginning on April 17, when you log into the TowneBank Business Online Banking system, you will have access to account history from January 1, 2023 to April 14, 2023. We recommend that you download any transactional information from the Farmers Bank Online Banking system before the system becomes unavailable April 14. 

However, you will have access to 18 months of online statements in Business Online Banking. 

Loan information won't be available until Tuesday, April 18 in the TowneBank Business Online Banking system. 

Business CD account information will become available on Tuesday, April 18 in the TowneBank Business Online Banking system. 

All Farmers Bank customers will transition to the TowneBank Business Online Banking system on April 17, 2023. However, we will have a preview period that will begin on April 3, 2023 that will allow your company admins to explore the TowneBank Business Online Banking system and set up users before April 17.  

If you use the Farmers Bank mobile banking app, for either business or personal account access, the app will be unavailable as of 5:00 PM on Friday, April 14. We recommend that you download the TowneBank Mobile App you need to access your account on Monday, April 17. 

Find more information about our mobile banking apps here: 

• Personal Mobile Banking 
• Business Mobile Banking 

Some companies will need to use an authentication token for ACH and Wire approvals instead of the four digit pin you used with Farmers Business Online Banking.

Your company administrator will receive a letter from TowneBank that includes a token for each one of your users who is authorized to approve ACH and/or Wire transactions. Please review the steps below to properly set up these tokens so you are ready to send ACH and Wire transactions on April 17.

1. You will receive one token for each one of your users authorized to approve ACH or Wire transactions.
2. Please take note of the serial number on the back of each sealed bag the tokens will be in and distribute the correct token to the assigned user.  
3. Log into Business Online Banking and follow the instructions that accompanied the token to set up an individualized PIN number that users must keep confidential. This PIN will be used in conjunction with the code shown on the token each time an approval is needed.

If your company used a four digit pin with Farmers Business Online Banking to approve ACH and Wire transactions, you will need to use an authentication token with the TowneBank system.

Your company admin will receive a letter from TowneBank that includes a token for each one of your users who is authorized to approve ACH and/or Wire transactions. Please review the steps below to properly set up these tokens so you are ready to send ACH and Wire transactions on April 17.

Steps to Assign Tokens 

1. You will receive one token for each one of your users authorized to approve ACH or Wire transactions.
2. Please take note of the serial number on the back of each sealed bag the tokens will be in and distribute the correct token to the assigned user.  
3. Log into Business Online Banking and follow the instructions that accompanied the token to set up an individualized PIN number that users must keep confidential. This PIN will be used in conjunction with the code shown on the token each time an approval is needed.

When the system becomes available to you on April 17, you will see your check images. You will also see your online statements prior to 11/30/2022; however, statements and images after 12/1/2022 will become available in the weeks after April 17.