"Now we can offer more services for you and your business."

"Now we can offer more services for you and your business."

Pam Ellyson, Treasury Management Advisor

Remote Deposit Capture

Beginning April 17, you will need to deposit your company's checks into your TowneBank business account. You should have had an appointment with our partners at Benchmark Technology Group to make updates to your computer and drivers prior to April 17 in order to deposit checks; however, if you were unable to schedule an appointment please contact our Treasury Member Care team at 844-638-6724, M-F, 8:30 AM - 6:00 PM to perform those updates.

What to Expect With the New System

The TowneBank Remote Deposit system offers many benefits for you and your company - run reports that feature deposited images, easily reset passwords, and use the convenient online check balancing and calculator tools. Plus, you'll have two additional hours to submit deposits for credit each business day.

  • remote deposit adding a new user

    Adding a New User

    View Demo
  • make a deposit

    Make a Deposit

  • research and reports

    Research and Reports

    View Demo

TowneBank Remote Deposit Capture System Benefits

easier login
Make deposits on the go with mobile deposits. This feature comes standard for all companies and uses your mobile phone's browser of choice.
cut off time
The TowneBank cut off time is 6:00 PM giving you an additional 2 hours to submit deposits for credit. 
View open, pending, or recent deposits with your dashboard in the new system. 
deposit limits
You will be able to submit an unlimited number of deposits in the TowneBank system. There will no longer be a limit for item or batch amounts. 
run reports
Pull deposited image reports with different configurations. 
user management
Administrators will be able to create your own users and the system sends the User ID directly to them.

Frequently Asked Questions

  • Yes, you will no longer need this application and it can be uninstalled. Depending on workstation permissions you may need an IT specialist to do this for you.
  • Yes, in addition to the software install requirement, you will need to EXIT the Farmer's Bank Device Control application and run the new TowneBank Webscan application. This should have been previously installed if you made an appointment to have your workstation upgraded ahead of time. 

    1. Click on the ^ in users system tray and locate the Device Control icon. 
    2. Right click on the icon and Exit Program
    remote deposit icon

    3. Go to your desktop and locate the Webscan icon, double click on the icon to run the application. 
    webscan icon
    4. You should now see Webscan running in your system tray. 
    system tray
  • Please contact your Remote Deposit Administrator to have your Security Questions reset.

    If you are the Remote Deposit Admin, please contact Treasury Member Care at 844-638-6724, M-F, from 8:30 AM - 6:00 PM
  • Initial login emails were sent on Sunday, April 16.

    If you haven’t received an email from TowneBank by this date, please contact your Remote Deposit Administrator to verify your email address and reset your password.
  • Please contact Treasury Member Care at 844-638-6724 and select option 1 for Remote Deposit Assistance. 
  • If you did not make an appointment prior to April 17 to update your workstation’s software, you can call our Treasury Member Care Team at 844-638-6724 and select option 1, for assistance with Remote Deposit. You will be helped by the first available support representative.
  • You will need to contact your Remote Deposit Administrator to modify your entitlements.
  • Select the 'Login' button in the top right-hand corner of the TowneBank website. Then select Remote Deposit from the list of drop-down options and click on the 'Login' button.
  • Please contact our Treasury Member Care team at 844-638-6724, M-F, 8:30 AM - 6:00 PM. You can select option 1 to reach the Remote Deposit team. 
  • Yes, on Sunday, April 16, you should have received two emails from the Remote Deposit system. The first contained your user ID and the second included a link to set up your security questions and password. This link is valid for 7 days.

    We will make every effort to ensure your user ID stays the same; however, in some cases, we may need to assign you a new one.

    Additionally, the Company ID associated with your Farmers login will no longer be needed as part of your credentials going forward.
  • No, you will have to establish a new password and security questions at the time of your first login on April 17. A link will be provided on Sunday, April 16.

Your mobile carrier's web access and text messaging charges may apply.
Mobile check deposit is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.
All terms applicable to Online Banking apply to Mobile Banking.

Back to Top