Personal Online Banking Transition
This information is to help guide you with your transition to Towne-Personal Online and Mobile Banking where you can access your accounts, pay bills, make loan payments or even manage your finances through your desktop or mobile devices. On April 17, you will receive emails with information about your username and steps to set up your password so you can log into the Towne-Personal Online banking system for the first time. While we expect most usernames to remain the same, if your current username does not meet the requirements for Towne-Personal online banking, you may be prompted to change your username at your initial login on April 17.
Important Notes about Bill Pay
While we expect all previously scheduled bill payments to process without any interruption, please note that you will need to re-establish any eBills in the TowneBank system on Monday, April 17. In addition, if you had any bill payments scheduled between April 14-17, please review your bill payments to ensure those payments processed as expected. You may need to reset those payments so they are paid after April 17.
Towne Member Care
If you have questions about online or mobile banking, please contact Towne Member Care at 844-638-6714, M-F, 8:30 AM - 6:00 PM
Steps to Take in Towne-Personal After April 17
Frequently Asked Questions
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On the TowneBank Mobile App
- Select the 'Forgot Login' link right above the 'Log In' button.
- On the next screen, select 'I forgot my username' at the bottom of the screen.
- Enter the email address associated with your online banking profile and click 'Send'.
- You will receive an email from 'Support@TowneBank.com' with your User ID included in the message.
- Select the 'Login' button in the top right-hand corner of TowneBank.com.
- Select Towne-Personal from the list of options and then click on the 'Forgot User ID or Password' link at the bottom of the login module.
- On the next screen, select 'I forgot my username' at the bottom of the screen.
- Enter the email address associated with your online banking profile and click 'Send'.
- You will receive an email from 'Support@TowneBank.com' with your User ID included in the message.
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Yes, depending on which software you use and which system you use, you will need to re-estabalish your connection with Quicken or Quickbooks and Towne-Personal Online Banking. You can get detailed instructions here.
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Your recurring transfers between your Farmers Bank accounts you had set up should carry over to the TowneBank Online Banking system.
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When the system becomes available to you on April 17, you will see your check images. You will also see your online statements prior to 11/30/2022; however, statements and images after 12/1/2022 will become available in the weeks after April 17.
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Here are some important things to note about bill payments:
- If you have any bill payments scheduled for the weekend of April 14-17, we ask that you either schedule them to pay before this date, or re-establish them in the TowneBank Online Banking system when you are able to log into it on April 17.
- All other scheduled payments are expected to continue to be paid as usual, without interruption.
- If you had eBills set up through Farmers Bank online banking, you will need to set up these eBills in the TowneBank Online Banking system post-conversion. As a reminder, an eBill is when you receive a bill directly into Bill Pay from a biller (such as your electric company, credit card provider, etc.)
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Yes, you will need to re-enroll in online statements in the Towne-Personal online banking system.
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Yes, you will need to download the TowneBank Mobile Banking app for your Android or iPhone. We have provided links to those apps here for your convenience. Please note, you will not be able to log into the apps until April 17.
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Most usernames remained the same. If the username you used at Farmers Bank did not meet the requirements for the online banking systems at TowneBank, you should have received a notification that prompted you to change your username at your initial login on April 17.
Your mobile carrier's web access and text messaging charges may apply. All terms applicable to Online Banking apply to Mobile Banking.
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