"We're here to offer the best of both worlds."

Terri Murtha, Relationship Specialist, Hillpoint Suffolk

Loans & Loan Payments

The terms and conditions of your existing Farmers Bank loan or line of credit will remain the same. In most cases, your due dates and the timing of your loan billing notices will also continue as they have in the past. Collateral holds on deposits will be communicated and honored. 

Billing, Loan Account Numbers & Payment Information

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  • Most loan numbers will remain unchanged. If your loan number changes, you will receive your new TowneBank loan number with your first billing notice. For your convenience, we will have the ability to reference your former loan account number at any time.

    All TowneBank account numbers include a loan number followed by a 5-digit note number.

  • Going forward, you will receive a monthly billing notice from TowneBank, which will include the amount due, due date, other important information, as well as your NEW loan number, if applicable. 

    For your convenience, your notice will continue to be generated at approximately the same timeframe as before. Please refer to your original loan documents for grace periods and any late charges that may apply. 

    If you have a consumer line of credit, please look for a final Farmers Bank loan statement in April. This statement will show a snapshot of your loan history through April 16, 2023. This statement is for informational purposes only. If your loan has escrow, you will receive an escrow history statement through April 16, 2023. 

  • For your first loan payment on or after April 17, 2023, feel free to use your current Farmers Bank billing notice.    

    For future payments, you may make your payment in many ways: 

    • Make your payment at any TowneBank office 
    • Continue to use an automatic draft/ACH for your payment  
    • You can use online banking at TowneBank to make payments by transferring money from your TowneBank checking account or with our Loan Payment service if you pay your loan from an account outside of TowneBank.  
    • Mail your payment to our post office box:  TowneBank, P.O. Box 2818, Norfolk, VA 23501 

    NOTE:  As a courtesy, TowneBank will send billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records. 

  • If your loan payment is currently auto-drafted via ACH from another financial institution, this service will continue as scheduled.  

    If your loan payment is auto-drafted from your existing Farmers Bank checking or money market account, this service will continue as scheduled through your TowneBank account.  

  • If you schedule your loan payments through an online banking service, no immediate change is needed for your online biller/payee setup.   

    However, once you begin receiving your NEW TowneBank billing statement, we ask that you update your online biller/payee information as follows:  

    Name of Bank: TowneBank 
    Address: P.O. Box 2818, Norfolk, Virginia 23501 
    Phone Number: 844-673-1511 

    Your Loan Number:  Most will stay the same, followed by a 5-digit note number 

  • TowneBank provides Home Equity Line checks at no cost to you. Please contact your banker if you would like Home Equity Line checks from TowneBank. In the interim, you may continue to use your existing supply of Farmers Bank Home Equity Line checks. (Upon receipt of your new supply, please shred and discard your former Farmers Bank checks.) 

Pay Your Personal Loan through Online Banking

If you have a personal loan through Farmers Bank that will transition to TowneBank, you can make your payment from an account you have at another financial institution through Towne-Personal Online Banking. Please refer to the demo below to see how easy it is to set up loan payments with this service.

Frequently Asked Questions

  • Yes. You can mail your payment to the address below. For your convenience, we have several other ways to pay your TowneBank loan. You can pay through online or mobile banking – even if you only have a loan with TowneBank. Visit a nearby branch to make your payment in person and while you're there you can ask to set up an automatic ACH payment.
    Mail payments to:
    TowneBank
    Attn: Loan Accounting
    P.O. Box 2818
    Norfolk, VA 23501

    If mailing your payment overnight:
    TowneBank
    Attn: Loan Accounting
    6005 Harbour View Blvd.
    Suffolk, VA 23435

    Learn how to enroll and pay through Online or Mobile Banking, you can also sign up for electronic statements through online banking.

    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.
  • Yes! You can set up automatic payment for your TowneBank loan in one of two ways through Online Banking.

    Automatic Payments for Towne-Personal or Towne-Biz Users:

    Loan Pay: Use Loan Pay in Towne-Personal or Towne-Biz to make payments to a TowneBank loan from a checking or savings account you have at another financial institution.
    1. Log in to Towne-Personal or Towne-Biz
    2. Select 'Loan Pay' from the main menu
    3. From here, you will have the ability to add the account you own at the other bank that you would like to use to make payments.
    Transfers: if you have a TowneBank loan you can set up a recurring transfer within Towne-Personal or Towne-Biz Online Banking from your TowneBank checking or savings account.
    • Log in to Towne-Personal or Towne-Biz
    • Navigate to 'Move Money' in the main menu
    • Select 'Schedule a Transfer'
    • Select the account from which you would like to make a payment and your TowneBank loan
    • Provide the date you'd like to make your transfer and how often you'd like the transfer to occur
    • Provide the payment amount
    Automatic Payments for Business Online Banking Users:

    Transfers: Business Online Banking users can also use the 'Manage Loans' service found under 'Transfers and Payments'.
    • Log in to Business Online Banking
    • Navigate to the Manage Loan page found under 'Transfers and Payments'
    • Select the 'Actions' drop-down menu for the desired loan
    • Make sure to click on 'Display all notes' to find the 'Actions' drop-down menu if it's not displayed
    • Select 'Make Payment'
    • Complete the required fields which include the 'Frequency' of your payment.
    • Click Continue
    • Click Approve
    Not enrolled in online banking?
    With Online Banking, you can view your account history, make online transfers, access Bill Pay & Online Statements and more! Login to view your transactions now. If it's your first time using Online Banking, explore the following options:
    Enroll Today!

    Before enabling your account for Bank-to-Bank Transfers, additional security measures are required to verify your ownership of the account and may take 3-5 days.
  • The easiest way to make a loan payment is through our Loan Pay service. Make an online payment to your TowneBank loan with a checking or savings account you own at another financial institution. It's easy, secure, and free!

    Ready to make a payment?
    • Log into Towne-Personal or Towne-Biz
    • Navigate to select Loan Pay from the main menu
    • Validate ownership of the external account (this may take 1-2 business days)
    Once your payment account is validated, you can make either one-time or recurring payments.

    If you need to transfer money to or from an account you own at another financial institution to your TowneBank checking or savings account, you can do that using Bank-to-Bank transfers in Towne-Personal or Towne-Biz.

    If you are new to TowneBank loans, please enroll in Towne-Personal Online Banking to use Loan Pay. Your enrollment will be approved within 1-2 business days. Once approved you can log in and schedule a one-time or recurring payment from any eligible account.

    If you have already enrolled in Towne-Personal, just log in to make a payment!

    Prefer mobile?

    Loan Pay is available through the TowneBank Mobile Banking app. Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.

    Not enrolled in Online Banking? Explore our options and enroll today!

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.

    Security measures are required to verify your ownership of the account and may take 3-5 days.
  • Please contact Loan Accounting at 844-673-1511, Monday-Friday, 9 AM - 5 PM EST or visit your nearest TowneBank location.

    Make a loan payment today!

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.

    Access your accounts 24/7 through Online Banking!

    With Online Banking, you can view your account history, make online transfers, access Bill Pay & Online Statements and more! Login to view your transactions now. If it's your first time using Online Banking, Enroll Today!

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • Pay your loan online with our Loan Pay service. Make an online payment to your TowneBank loan with a checking or savings account you own at another financial institution. It's easy, secure, and complimentary!

    New TowneBank loan holders, must enroll in Towne-Personal Online Banking. Your enrollment will be approved within 1-2 business days. Once approved you can log in and schedule a one-time or recurring payment from any eligible account.

    Ready to make a payment?
    Once your payment account is validated, you can make either one-time or recurring payments.

    Prefer mobile?

    Loan Pay is available through the TowneBank Mobile Banking app. Download the TowneBank Mobile Banking app for both personal and business accounts in just minutes on the App Store, or via Google Play.

    Your mobile carrier's web access and text messaging charges may apply.

    All terms applicable to Online Banking apply to Mobile Banking.
  • You can turn off mailed loan notices in Towne-Personal, Towne-Biz, or Business Online Banking. Instructions for each system are below:

    Towne-Personal & Towne-Biz Online Banking
    1. Log into Towne-Personal or Towne-Biz from TowneBank.com
    2. Navigate to 'Additional Services' and then select 'Statements & Notices' in the drop-down menu.
    3. Check the 'Go Paperless' box
    Business Online Banking
    1. Log into Business Online Banking from TowneBank.com.
    2. Navigate to 'Reports' and then select 'Statements & Documents'
    3. Select the Delivery Preference drop-down beside the applicable account and then select 'Online'
    4. Click 'Continue'
    5. If applicable, review the service agreement and select the 'I agree' option to accept it
    6. Then, select 'Save Preferences'
    For further instruction, view a demo to go paperless in Business Online Banking here.

    Choose the most convenient payment method for your lifestyle:
    • Through Online or Mobile Banking
    • Visit a branch location
    • Mail payments to:
    • TowneBank
      Attn: Loan Accounting
      P.O. Box 2818
      Norfolk, VA 23501

      If mailing your payment overnight:
    • TowneBank
      Attn: Loan Accounting
      6005 Harbour View Blvd.
      Suffolk, VA 23435
    As a courtesy, TowneBank sends billing notices for all loans and lines of credit, regardless of how the payment is made. If your payment is made automatically through ACH or online banking, you may simply retain the billing notice for your records.

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