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How do incoming and outgoing voice calls work

How do incoming and outgoing voice calls work?
If a mobile phone is on record, a text alert will be triggered first. All numbers on record that are identified as mobile phone will be utilized. If we do not receive a response to the text(s), the system sends an automated voice call asking you to confirm if authorizations are valid or unrecognized. If you select 'Not Recognized,' the call is transferred to an agent to confirm the fraudulent transactions(s).

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