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A New TowneBank Mobile Banking App

A NEW TowneBank Mobile Banking app is now available for Towne-Personal and Towne-Biz users.

What's new with the app?
We are pleased to introduce a new TowneBank Mobile Banking app for our Towne-Personal and Towne-Biz users. This new app will feature a modernized look and feel along with several features that will allow you to conveniently login, effortlessly access account information, and make payments with ease.
What are the new features for Towne-Personal and Towne-Biz users?
Enjoy TouchID®/Fingerprint LoginTM or even facial recognition (available if supported on your device), Quick Balance view, push notifications, recover credentials, add new payees to bill pay, enroll in online/mobile banking from your device, and add recurring transfers! Plus, if you prefer to use your tablet, you will have the option to download an app specifically for that device.
How do I get the new app?

Because this is a new app, you will not receive an automatic update. Please visit the Google Play store or the Apple App store and search for TowneBank Mobile Banking or use the links provided.

Download from the Apple Store  Get it on Google Play icon 

What happens if I don't go to the app store and download the new app?

Very soon, the new TowneBank Mobile Banking App will be the ONLY option to access your Towne-Personal/Biz accounts through an app. This means you will no longer be able to login using the Towne-Biz Plus Mobile Banking app.

You can learn more about the new features available on the TowneBank Mobile Banking App here.
Will anything change with mobile browser banking?
Not yet. If you access mobile banking through your phone’s browser, your experience will remain the same as it is today for Towne-Personal, Towne-Biz and Towne-Biz Plus. Of course, if you’re a Towne-Personal or Towne-Biz user we recommend that you download the new TowneBank Mobile Banking app on or after December 6th to take advantage of all the great new features.
What is the difference between the mobile app and using mobile banking through my device's browser?

The mobile app has additional features and is downloaded through the Google Play store or Apple’s App store. Several features on the TowneBank Mobile Banking app for Towne-Personal/Biz users such as TouchID®/Fingerprint LoginTM and mobile check deposit are not available in mobile browser banking and are only available on the app.

Mobile browser banking is accessed by opening the browser (typically Chrome, Safari, etc.), navigating to townebank.com, and logging in. At that point, you will have access to a mobile-specific version of the online banking services that you use (such as Towne-Personal).

What do I do with the old TowneBank app once I've installed the new one?
If you only need to access Towne-Personal or Towne-Biz, you may uninstall the old app once you have installed the new version of the TowneBank Mobile Banking app. However, if you still need access to Towne-Biz Plus Mobile Banking, you will want to keep the old app installed on your phone.
Who do I call for support?
If you have questions, please contact a member of the eChannel Support team at 844-638-6714, Monday-Friday, 8:30 a.m. to 6:00 p.m. Members that utilize Treasury Services can call 844-638-6724.
How does TouchID® / Fingerprint LoginTM work?
This feature allows you to use your fingerprint to log in securely instead of entering your username and password. By enabling TouchID®/Fingerprint LoginTM, every person with an enrolled fingerprint on your device will have access to your account. Review the enrolled fingerprints to make sure that each person is authorized to access the personal and financial information available in this app. Fingerprints are only stored on your device. TowneBank does not have access to your fingerprint.
How do I set up TouchID® or Fingerprint LoginTM on my device?
Open the app and log in using your username and password. Select ‘Settings’ and choose ‘Touch ID’ or 'Fingerprint ID'. To enable the feature, move the switch until it turns green or says 'on'.
What if I set up TouchID® / Fingerprint LoginTM, but decide I don't want to use it anymore?
If you decide to remove this authentication feature from your app settings, simply log into the TowneBank Mobile Banking app and select ‘Settings to access this feature and switch the option from ‘On’ to ‘Off’.
What is Face ID®?
Face ID is a feature that uses facial recognition to log into mobile banking. Face ID is only available on supported Apples devices.
How do I use Face ID®?

If Face ID is supported on your device, you will be prompted to enroll in Face ID if you have a new device and you have not used it previously to log into the mobile banking app. Once prompted, select the option to “Use Face ID” to navigate to the Face ID settings page. On the Face ID settings page, enable the Face ID feature and select “OK”.  Once enabled, Face ID will be the preferred log in setting on your device.

If you have never used the Face ID feature on your iPhone for any app, then you may need to complete the following steps:

  1. Log into the app using your username and password

  2. Select “More” from the navigation at the bottom of the screen

  3. Select “Settings” and choose “Face ID”

  4. Tap the button to “Log in with Face ID”

  5. Select “OK”

What if I enabled Face ID®, but decide I don’t want to use it anymore?

Follow these steps if you decide to remove this login capability from your app settings:

  1. Log into the TowneBank Mobile Banking App

  2. Select “Settings”

Switch the option from “On” to “Off” (once off, button will no longer be green)
How can I set my mobile device to remember my username?
On the login page there is a toggle button next to ‘Save Username’. To save your username, switch the ‘Save Username’ from ‘Red’ to ‘Green' or from ‘Off’ to ‘On’.
How can I update my phone number and/or email address associated with my online banking profile?
You can update this information by logging into your account on a desktop computer and once you are logged in, select My Settings in the upper right hand corner. Then, update the desired information and select Save.
Can I pay an eBill?

Yes, you can pay an eBill by submitting a payment to the biller, but you will need to type in the amount to pay.

The ability to view and then pay your eBill in the mobile banking app will be included in an upcoming release.

Until the release becomes available, follow the steps below to pay and view eBills on your mobile device:

  1. Open your mobile browser and navigate to TowneBank.com

  2. Log into Towne-Personal or Towne-Biz

  3. Select ‘Bill Pay’

  4. Select ‘Due Bills’

  5. Any currently due eBills will be available to view and pay

How can I view my bill payment history in Bill Pay?

The ability to view your bill payment history on the mobile banking app will be included in an upcoming release.

Until the release becomes available, follow the steps below to view your bill payment history on your mobile device:

  1. Open your mobile browser and navigate to TowneBank.com

  2. Log into Towne-Personal or Towne-Biz

  3. Select ‘Bill Pay’

  4. Select ‘Payment History’

When adding a new Bill Pay Payee, why am I sometimes asked for only my account number while other times I'm asked for the Payee's mailing address?
Our Bill Pay system has a very large database of popular Bill Pay Payees. If you enter a payee that is housed in this database, the mailing address is already known. However, if the payee is not in the database, you will need to provide additional contact information for that payee.
What email address will my deposit notifications be sent to?

Emails regarding your mobile deposits are sent to the primary email address associated with your online banking profile. If you would like to change this email address, log into online banking from a desktop computer and navigate to 'My Settings'. From there, you can edit your primary email address.

What is the 'Max' number that displays in the 'Amount' field when I am depositing a check?
This number helps to inform you how much more you can deposit through mobile check deposit. Please visit your nearest location or contact your hometown banker if you need to deposit a check that is larger than the amount that displayed within the app.
What are push notifications?
A push notification is a way for an app to display a message to you without you needing to open the app. The notification is ‘pushed’ to you rather than you retrieving the message by going to the mobile banking app or to your email.
What push notifications are available?

You can enable push notifications on the following items:

  • Low balance
  • High balance
  • Balance update
  • Large withdrawal
  • Large deposit
  • Loan payment due
  • Loan payment overdue
How do I turn on push notifications for my iPhone® or iPad® for the TowneBank Mobile Banking app?
Log into your mobile banking app and select ‘More’ from the menu. Choose ‘Settings’ and then select ‘Push Notifications’. On the next screen you will see several options for different types of notifications and can set your own custom thresholds and limits.
How do I turn on push notifications on my AndroidTM device for the TowneBank Mobile Banking app?
Log into your mobile banking app, then open the menu and select the ‘Settings’ option. Then select ‘Push Notifications’ from the list. On the next screen you will see several notifications and can set your own, custom thresholds and limits.

Your mobile carrier's web access and text messaging charges may apply.
*Mobile check deposit is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.
All terms applicable to Online Banking apply to Mobile Banking.

Mobile Banking Support

Towne-Personal and Towne-Biz Support
Monday-Friday, 8:30 a.m. - 6:00 p.m.

Towne-Biz Plus Support
Login, Bill Pay, and General Questions - 844-638-6714
Treasury Services - 844-638-6724
Monday-Friday, 8:30 a.m. - 6:00 p.m.