A New TowneBank Mobile Banking App

We are pleased to introduce a new TowneBank Mobile Banking app for our Towne-Personal and Towne-Biz users. This new app will feature a modernized look and feel along with several features that will allow you to conveniently login, effortlessly access account information, and make payments with ease.

Enjoy TouchID®/Fingerprint Login^TM or even facial recognition (available if supported on your device), Quick Balance view, push notifications, recover credentials, add new payees to bill pay, enroll in online/mobile banking from your device, and add recurring transfers! Plus, if you prefer to use your tablet, you will have the option to download an app specifically for that device.

Because this is a new app, you will not receive an automatic update. Please visit the Google Play store or the Apple App store and search for TowneBank Mobile Banking or use the links provided.

Very soon, the new TowneBank Mobile Banking App will be the ONLY option to access your Towne-Personal/Biz accounts through an app. This means you will no longer be able to login using the Towne-Biz Plus Mobile Banking app.

You can learn more about the new features available on the TowneBank Mobile Banking App here.

Not yet. If you access mobile banking through your phone’s browser, your experience will remain the same as it is today for Towne-Personal, Towne-Biz and Towne-Biz Plus. Of course, if you’re a Towne-Personal or Towne-Biz user we recommend that you download the new TowneBank Mobile Banking app on or after December 6th to take advantage of all the great new features.

The mobile app has additional features and is downloaded through the Google Play store or Apple’s App store. Several features on the TowneBank Mobile Banking app for Towne-Personal/Biz users such as TouchID®/Fingerprint Login^TM and mobile check deposit are not available in mobile browser banking and are only available on the app.

Mobile browser banking is accessed by opening the browser (typically Chrome, Safari, etc.), navigating to townebank.com, and logging in. At that point, you will have access to a mobile-specific version of the online banking services that you use (such as Towne-Personal).

If you only need to access Towne-Personal or Towne-Biz, you may uninstall the old app once you have installed the new version of the TowneBank Mobile Banking app. However, if you still need access to Towne-Biz Plus Mobile Banking, you will want to keep the old app installed on your phone.

If you have questions, please contact a member of the eChannel Support team at 844-638-6714, Monday-Friday, 8:30 a.m. to 6:00 p.m. Members that utilize Treasury Services can call 844-638-6724.

This feature allows you to use your fingerprint to log in securely instead of entering your username and password. By enabling TouchID^®/Fingerprint Login^TM, every person with an enrolled fingerprint on your device will have access to your account. Review the enrolled fingerprints to make sure that each person is authorized to access the personal and financial information available in this app. Fingerprints are only stored on your device. TowneBank does not have access to your fingerprint.

Open the app and log in using your username and password. Select ‘Settings’ and choose ‘Touch ID’ or 'Fingerprint ID'. To enable the feature, move the switch until it turns green or says 'on'.

If you decide to remove this authentication feature from your app settings, simply log into the TowneBank Mobile Banking app and select ‘Settings to access this feature and switch the option from ‘On’ to ‘Off’.

Face ID is a feature that uses facial recognition to log into mobile banking. Face ID is only available on supported Apples devices.

If Face ID is supported on your device, you will be prompted to enroll in Face ID if you have a new device and you have not used it previously to log into the mobile banking app. Once prompted, select the option to “Use Face ID” to navigate to the Face ID settings page. On the Face ID settings page, enable the Face ID feature and select “OK”.  Once enabled, Face ID will be the preferred log in setting on your device.

If you have never used the Face ID feature on your iPhone for any app, then you may need to complete the following steps:

1. Log into the app using your username and password

2. Select “More” from the navigation at the bottom of the screen

3. Select “Settings” and choose “Face ID”

4. Tap the button to “Log in with Face ID”

5. Select “OK”

Follow these steps if you decide to remove this login capability from your app settings:

1. Log into the TowneBank Mobile Banking App

2. Select “Settings”

Switch the option from “On” to “Off” (once off, button will no longer be green)

On the login page there is a toggle button next to ‘Save Username’. To save your username, switch the ‘Save Username’ from ‘Red’ to ‘Green' or from ‘Off’ to ‘On’.

You can update this information by logging into your account on a desktop computer and once you are logged in, select My Settings in the upper right hand corner. Then, update the desired information and select Save.

Yes, you can pay an eBill by submitting a payment to the biller, but you will need to type in the amount to pay.

The ability to view and then pay your eBill in the mobile banking app will be included in an upcoming release.

Until the release becomes available, follow the steps below to pay and view eBills on your mobile device:

1. Open your mobile browser and navigate to TowneBank.com

2. Log into Towne-Personal or Towne-Biz

3. Select ‘Bill Pay’

4. Select ‘Due Bills’

5. Any currently due eBills will be available to view and pay

The ability to view your bill payment history on the mobile banking app will be included in an upcoming release.

Until the release becomes available, follow the steps below to view your bill payment history on your mobile device:

1. Open your mobile browser and navigate to TowneBank.com

2. Log into Towne-Personal or Towne-Biz

3. Select ‘Bill Pay’

4. Select ‘Payment History’

Our Bill Pay system has a very large database of popular Bill Pay Payees. If you enter a payee that is housed in this database, the mailing address is already known. However, if the payee is not in the database, you will need to provide additional contact information for that payee.

Emails regarding your mobile deposits are sent to the primary email address associated with your online banking profile. If you would like to change this email address, log into online banking from a desktop computer and navigate to 'My Settings'. From there, you can edit your primary email address.

This number helps to inform you how much more you can deposit through mobile check deposit. Please visit your nearest location or contact your hometown banker if you need to deposit a check that is larger than the amount that displayed within the app.

A push notification is a way for an app to display a message to you without you needing to open the app. The notification is ‘pushed’ to you rather than you retrieving the message by going to the mobile banking app or to your email.

You can enable push notifications on the following items:

• Low balance
• High balance
• Balance update
• Large withdrawal
• Large deposit
• Loan payment due
• Loan payment overdue

Log into your mobile banking app and select ‘More’ from the menu. Choose ‘Settings’ and then select ‘Push Notifications’. On the next screen you will see several options for different types of notifications and can set your own custom thresholds and limits.

Log into your mobile banking app, then open the menu and select the ‘Settings’ option. Then select ‘Push Notifications’ from the list. On the next screen you will see several notifications and can set your own, custom thresholds and limits.