Anyone who is already enrolled in Towne-Personal/Biz Online Banking can use mobile banking. If you have not yet signed up for Towne-Personal/Biz, please enroll first. Once you are enrolled in Online Banking, you may use our mobile app, mobile website or text banking.
We are pleased to offer two ways you can access your accounts or retrieve account information from your mobile phone: The TowneBank Mobile Banking App and Mobile Web Browser.
The mobile app has additional features and is downloaded through the Google Play store or Apple’s App store. Several features on the TowneBank Mobile Banking app for Towne-Personal/Biz users such as TouchID®/Fingerprint LoginTM and mobile check deposit are not available in mobile browser banking and are only available on the app.
Mobile browser banking is accessed by opening the browser (typically Chrome, Safari, etc.), navigating to townebank.com, and logging in. At that point, you will have access to a mobile-specific version of the online banking services that you use (such as Towne-Personal).
If Face ID is supported on your device, you will be prompted to enroll in Face ID if you have a new device and you have not used it previously to log into the mobile banking app. Once prompted, select the option to “Use Face ID” to navigate to the Face ID settings page. On the Face ID settings page, enable the Face ID feature and select “OK”. Once enabled, Face ID will be the preferred log in setting on your device.
If you have never used the Face ID feature on your iPhone for any app, then you may need to complete the following steps:
Log into the app using your username and password
Select “More” from the navigation at the bottom of the screen
Select “Settings” and choose “Face ID”
Tap the button to “Log in with Face ID”
Your security is very important to us. We use enhanced multi-factor authentication to provide an additional layer of security to make it more difficult for fraudsters to access your accounts.
If you added your mobile phone number to your online banking settings to receive one time passcodes you should remove it until you receive a replacement. To do this, simply login to Towne-Personal, go to ‘My Settings’ and then select ‘Update Security Options’ from the left hand menu. Delete the phone number for your mobile device until you obtain a new one.
If you have previously registered this device for text banking it is recommended that you deactivate it. To do this, visit the text registration site. You will enter your username and password and you will be prompted to receive a one-time verification code. Once you are logged in simply click on ‘Unregister Device’.
Currently, the ability to view eBills on a mobile device is only available on the mobile app.
There are two ways you can view an eBill in the mobile banking app:
If the eBill has not been paid, it can be seen through the unpaid eBills banner on the ‘Bill Pay’ tab. Tap ‘View’ on the unpaid eBills banner to navigate to the ‘Payee Details’ view.
You can also view your eBill by going to ‘Bill Pay’ and selecting ‘Payees’. From here, you will be able to download a PDF of your eBill.
You can pay eBills in both the mobile banking app and through the mobile browser.
To pay your eBills in the mobile banking app:
Log into the TowneBank Mobile Banking App
Navigate to Bill pay
From ‘Pay’ tab in Bill Pay there will be a notification bar at the bottom of your screen for any unpaid eBills
Tap ‘View’ to see unpaid eBills
Select a payee
Tap ‘Make Payment’
Select amount option: ‘full amount,’ ‘minimum due,’ or enter a custom amount
Tap “Pay” button
You can also pay an unpaid eBill on the ‘Payees’ tab by tapping on a payee and going to the payee details.
To pay an eBill through the mobile browser, follow these steps:
Navigate to Townebank.com
Log in to Towne-Personal or Towne-Biz
Select ‘Bill Pay’
Select ‘Due Bills’
Enter payment amount and pay
You can view payment history by payee in both your mobile banking app and your mobile browser.
To view payment history by payee in your mobile banking app, follow these steps:
Log in to the TowneBank Mobile Banking app
Go to ‘Bill Pay’
Tap on ‘Payees’ tab
Select a Payee
Tap on ‘Payment History’
To view payment history in your mobile browser, follow these steps:
Open your mobile browser and navigate to TowneBank.com.
From there, log into Towne-Personal or Towne-Biz
Select ‘Bill Pay’
Select ‘Payment History’
Mobile check deposit1 is available to TowneBank members who are currently enrolled in Towne-Personal/Biz online banking and have an account in good standing. You must have the most current version of the TowneBank mobile banking app downloaded to your device.
Your mobile carrier's web access charges may apply.
*Mobile check deposit is subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.
**Only payees added through Online Banking or the TowneBank Mobile Banking app will be available through Mobile Browser Banking.
All terms applicable to Online Banking apply to Mobile Banking.