We are pleased to provide our members with a valuable service to both identify and prevent fraudulent charges on your debit card. To ensure that you receive alerts, please contact your hometown banker to verify that we have the phone number(s) and/or email address where you can be reached while using your debit card.
All card activity is blocked instantly. You will receive information on how to follow up on the validity of other recent transactions on your card. Contact your hometown banker during business hours to order a new card.
No. Even though you may have added phone numbers to your online banking profile to use for one-time verification codes during login, these phone numbers will not carry over to the profile used for debit card alerts.
Please contact your hometown banker to verify that we have an up to date phone number listed to use for voice and/or text alerts.
After Hours, Weekends, & Federal Holidays: 866-952-5651