How do I enroll for Towne-Biz Plus?
You can enroll in Towne-Biz Plus by filling out our online form. You will need the following information for your online banking manager in order to complete the form:

a. First and Last Name
b. Email address
c. User ID
d. Phone number
e. Date of birth
f. City of Birth

You may also include up to 5 related or affiliated companies to your profile during the enrollment process. To do this, you will need to include both the business name and TIN#.

Once you have completed the enrollment form, you will need to print and have a company officer sign the Service Agreement form which is provided after you ‘submit’ the enrollment form. Mail the signed Service Agreement form to:

TowneBank
Towne-Biz Plus Enrollment
6001 Harbour View Blvd.
Suffolk, VA 23435

Once the signed agreement is received, we will contact you within 1-2 business days to provide you with login information for your account(s).

How do we designate a new Online Banking Manager for Towne-Biz Plus?
TowneBank requires an updated version of the Online Banking Service Agreement. The most efficient way to do this is to complete the Towne-Biz Plus enrollment process with the new user’s information. Existing users’ access will not be affected.
How do I add accounts to my Towne-Biz Plus profile?
When you enroll we ask that you list all of the accounts you’d wish to see within online banking on the enrollment form.

If you open new accounts after your initial Towne-Biz Plus enrollment and the new account is under the same Tax ID# as the account listed on the original enrollment form then your accounts will automatically be added to Towne-Biz Plus. However, if you open a new account under a different business name and/or Tax ID# and wish to see it in your current Towne-Biz Plus login then you must contact eChannel Support at 844-638-6724 so we can add it for you.

Which of my accounts can I view online?
You can view the following TowneBank accounts within online banking:

1. Checking
2. Money Market
3. Savings
4. Loans
5. Certificate of Deposit (CD)
How do I use the 'Forgot Password' feature?

Users who forget their password can reset it using security questions. Simply select the 'Forgot User Password' link under the login button. Answer your pre-established security questions, and follow the prompts to create a new password.

How do I establish my security questions for the 'Forgot Password' feature?

Users must proactively set up security questions in order to use the 'Forgot Password' feature. Otherwise, Online Banking Managers will need to reset passwords for them. Users can establish their security questions by selecting 'Maintain Security Questions' from the 'Administration' menu in Towne-Biz Plus.

Can I use the 'Forgot Password' feature if I'm locked out?

If a user is locked out of Towne-Biz Plus due to too many invalid login attempts, their Online Banking Manager must unlock them. If the Online Banking Manager is locked out of their account, then the Online Banking Manager must contact TowneBank eChannel Support by phone at 844-638-6724. 

When do funds leave my account?
TowneBank uses three bill payment types: electronic, single check and draft check. For recipients who are not set up to receive electronic payments as we send them, a paper check is sent by US Mail. If it is a single check, you will get debited for the payment on the scheduled date. If the payment is sent by draft check your account will be debited when the recipient negotiates the check.
Can I schedule a recurring payment or transfer?
Yes, you can schedule a repeating payment or transfer. Transfers cannot be scheduled to occur on weekends or bank holidays. A repeating transfer that is scheduled for one of those days will be moved to the following business day.
How do I set up an additional bill pay user in Towne-Biz Plus?

You must first have the user set up in Towne-Biz Plus with bill pay enabled.

Log in to Towne-Biz Plus and navigate to ‘Payments and Transfers’. Then select ‘Bill Payment’.


Select ‘Administration’

Towne-Biz Plus Bill Pay

Select ‘Add Authorized User’

Towne-Biz Plus Bill Pay

Fill in the fields with the new user’s information, not your information

Towne-Biz Plus Bill Pay

You will need to create the user ID and password for your authorized user. The first time your new user goes to bill pay the system will ask them to enter in their user ID and password. After their initial login, they will no longer be prompted for this information.

Towne-Biz Plus Bill Pay

After verifying all of the information is correct, select ‘Add User’. Finalize the setup by selecting ‘Finish’ on the following screen.

How do I set up an additional bill pay user in Towne-Biz Plus?

You must first have the user set up in Towne-Biz Plus with bill pay enabled.

Log in to Towne-Biz Plus and navigate to ‘Payments and Transfers’.  Then select ‘Bill Payment’


Select ‘Administration’
Add Bill Pay User

Select 'Add Authorized User'

Biz Plus Bill Pay Add User

Fill in the fields with the new user's information, not your information

Biz Plus Bill Pay Add Another User

You will need to create the user ID and password for your authorized user. The first time your new user goes to bill pay the system will ask them to enter in their user ID and password. After their initial login, they will no longer be prompted for this information.

Biz Plus Bill Pay Create User ID and Password

After verifying all of the information is correct, select ‘Add User’. Finalize the setup by selecting ‘Finish’ on the following screen.