Who can enroll in Towne-Biz?

TowneBank business owners with a checking, savings, CD or loan account may enroll in Towne-Biz. For information on opening a new account, please contact your hometown banker.

How do I enroll for Towne-Biz?

Before enrolling in Towne-Biz you must first have an account with TowneBank. For information on opening a new account, please contact your hometown banker. You may also want to ensure that we have your most recent contact information on file as we will use that information to verify your identity.

To enroll in Towne-Biz visit our online enrollment form and fill in all of the fields. If the information you provide matches what we have on record you should receive a notification within one business day notifying you that you may access your accounts through Towne-Biz. In order to protect your security, if the information we have on file does not match what you provide on the enrollment form it may delay your enrollment.  

Can I view my personal and business accounts together?

Yes, business owners can view both your personal and business accounts together when using Towne-Biz.  

If you have a business account and would like to see it in online banking, please log into Towne-Biz, click on 'Support' and send a secure email containing the business name, account number(s) and Tax ID#. 

If you add a new personal account after you establish your online banking access, the new personal account will be automatically visible within online banking.

I already have access to my business accounts in Towne-Biz. How do I add my personal account or an additional business account?

If you already have online banking access, you may add your business accounts, by logging into Towne-Biz, then click on 'Support' and send a secure message containing the business name, account number(s), and Tax ID# for that account. 

If you do not already have online banking access enroll here.

What if I forget my password?

If you forget your password simply click on the ‘Forgot Password’ link. You will then be prompted to select a phone number that’s already registered to your account
where you can receive a text message. You will also be asked to enter your user name. Then select ‘Send me a new password’. 

A new password will be sent via text to your registered mobile phone. After you enter this temporary password into the corresponding field, you will be asked to change your password. Please use a combination of letters, numbers and special characters that is at least 6 characters in length. 

For your security, we will also send you an email to notify you that you have requested a temporary password. If you receive this email and did not request a temporary password please contact us immediately at 844-638-6714.

Why am I prompted for a code upon login?
We use enhanced multi-factor authentication to provide an additional layer of security to make it more difficult for fraudsters to access your accounts.

This enhanced protection uses both your password and a one-time verification code that you receive outside of online banking through text, voice phone call, or email to access your account. Even if a fraudster managed to steal your password he or she would be unable to access your account without your registered device or a one-time verification code sent only to your pre-determined phone number or email address.
I thought I registered my computer, but I’m still prompted to get a code. What do I do?

More than likely you have not enabled your browser to allow cookies.  To avoid receiving a code in the future, you must enable your browser to allow cookies and then register your computer. If you are having trouble changing this setting in your browser our eChannel Support team can help you Monday-Friday from 8:30 a.m. - 6:00 p.m. They are available by phone at 844-638-6714. Or use the steps outlined below:

Google Chrome
Step 1: Click on the three stacked lines on the right side of the screen and select 'Settings'.
Step 2: From the 'Settings' menu select 'Show advanced settings' at the bottom of the screen.
Step 3: From the 'Privacy' menu select the 'Content Settings' button.
Step 4: Select the following from this page:

  • Cookies - Allow local data to be set (recommended)
  • JavaScript - Allow all sites to run JavaScript (recommended)
  • Pop-ups - Do not allow any site to show pop-ups (recommended)

Safari
Step 1: Click on the 'Safari' menu in the top left hand corner.
Step 2: Click on 'Preferences'.
Step 3: Click on the 'Privacy' icon.
Step 4: The option to 'Block Cookies' should be set to 'Never'.

Internet Explorer
Step 1: Click on 'Tools'
Step 2: Select 'Internet Options'
Step 3: Click on the 'Privacy Tab'
Step 4: Click on 'Advanced'
Step 5: Put a check mark next to 'Override Automatic Cookie Handling'
Step 6: Select 'Accept' for 'First Party Cookies' and 'Third Party Cookies'
Step 7: Put a check mark next to 'Always Allow Session Cookies'
Then Select 'Ok' and 'Ok' to close the 'Advanced Settings'  window.

Mozilla Firefox
Step 1: At the top of the Firefox window, click on the three stacked lines and then click on 'Options'.
Step 2: Select the 'Privacy' panel
Step 3: Set the 'Firefox will:' (dropdown menu) to 'Use custom settings for history'
Step 4: Make sure there is a check mark next to 'Accept cookies from sites'
Step 5: Accept third party cookies to 'Always'
Step 6: Click 'Ok' to close the options window. Then click on 'Close' to close the Preferences window.

I am having trouble accessing bill pay. What do I do?

More than likely you have not enabled your browser to accept third party cookies.  This setting must be changed in order to use bill pay within online banking.  We have provided instructions for popular browsers for your convenience. If you are still having trouble, please contact our eChannel support team at 844-638-6714, available Monday - Friday from 8:30 a.m. until 6:00 p.m.

Google Chrome
Step 1: Click on the three stacked dots on the right side of the screen and select 'Settings'
Step 2: From the 'Settings' menu select 'Show advanced settings' at the bottom of the screen
Step 3: From the 'Privacy' menu select the 'Content Settings' button
Step 4: Select the following from this page:

  • Cookies - Allow local data to be set (recommended)
  • JavaScript - Allow all sites to run JavaScript (recommended)
  • Pop-ups - Do not allow any site to show pop-ups (recommended)

Safari

Step 1: Click on the 'Safari' menu in the top left hand corner
Step 2: Select 'Preferences'
Step 3: Select 'Privacy', then do any of the following:

  • Change which cookies and website data are accepted: Select a "Cookies and website' option
  • Always block: Safari doesn't let any websites, third parties, or advertisers store cookies and other data on your Mac. This may prevent some websites from working properly.
  • Allow from current website only: Safari accepts cookies and website data only from the website you're currently visiting. Websites often have embedded content from other sources. Safari does not allow these third parties to store or access cookies or other data.
  • Allow from websites I visit: Safari accepts cookies and website data only from websites you visit. Safari uses your existing cookies to determine whether you have visited a website before. Selecting this option helps prevent websites that have embedded content in other websites you browse from storing cookies and data on your Mac.
  • Always allow: Safari lets all websites, third parties, and advertisers store cookies and other data on your Mac.

Internet Explorer
Step 1: Click on 'Tools'
Step 2: Select 'Internet Options'
Step 3: Click on the 'Privacy Tab'
Step 4: Click on 'Advanced'
Step 5: Put a check mark next to 'Override Automatic Cookie Handling'
Step 6: Select 'Accept' for 'First Party Cookies' and 'Third Party Cookies'
Step 7: Put a check mark next to 'Always Allow Session Cookies'
Then Select 'Ok' and 'Ok' to close the 'Advanced Settings'  window

Mozilla Firefox
Step 1: At the top of the Firefox window, click on the three stacked lines and then click on 'Options' and a new tab will open
Step 2: Select the 'Privacy' panel
Step 3: Set the 'Firefox will:' (dropdown menu) to 'Use custom settings for history'
Step 4: Make sure there is a check mark next to 'Accept cookies from sites'
Step 5: Accept third party cookies to 'Always'
Step 6: Close the 'Options' tab

What is FinanceWorks?

FinanceWorksTM is a program within Towne-Personal/Biz that allows you to view transactions from accounts you hold at other banks, credit unions, credit card companies or investment firms. By using FinanceWorksTM you can get a holistic view of where your money is going. The tool also allows you to set up budget goals and alerts to monitor your money, all from one place.

To get started, you must first login to Towne-Personal/Biz. From the online banking home screen you can access FinanceWorksTM in one of two ways.

Option 1
For first time use of FinanceWorksTM you should see two charts at the bottom of the Account Summary screen within online banking labeled 'Outside Accounts' and 'View Spending'. Simply click on the 'Get Started' link in either chart, read through the terms and conditions and if you agree select 'I Accept'. Then you're ready to start adding your accounts.

Option 2
You can also access FinanceWorksTM through the 'Manage Money' tab on the main menu within Towne-Personal/Biz. Hover over 'Manage Money' and from the drop down menu and select 'FinanceWorks'.

What can I do to protect my accounts while I’m banking online?

While the bank employs technological safeguards, there are many things you should do to protect yourself while banking online:

  • Use a strong password and memorize it. Try to avoid using readily available information for passwords such as names, birthdays, or your address. Additionally, you should memorize your password and never write it down anywhere or reveal it to anyone.
  • Set a reminder and change your password regularly. 
  • Remember to logout. You may not always be at your own computer when you bank online, so it's important to logout when you've finished banking. If you forget to do so, our system automatically logs you out after 20 minutes of inactivity.
  • Use your browser's built-in security features. Choosing certain security settings and options will help protect the privacy of your accounts and personal information.

FinanceWorksTM is a registered trademark of Digital Insight.