Remote Deposit Launch

Scheduling Your Update Session

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Who is Benchmark?
Benchmark Technology Group is a TowneBank partner chosen to assist with facilitating this update process. Benchmark will help you download all of the necessary drivers and software required to complete the upgrade.
Do I have to set up an appointment with Benchmark to complete the upgrade to Remote Deposit?
Yes, you do need to schedule the appointment with Benchmark so you can be certain to complete all of the necessary steps required for the upgrade. You can do this by responding to the email you receive and/or visiting here. In addition, Benchmark will provide you with initial user training. 
How do I set up my appointment with Benchmark?
Please visit here to schedule your appointment. 
What if I don’t have an email from TowneBank?
Contact your Hometown Banker or call Treasury Support at 1-800-638-6724.
How long will the upgrade appointment take?
The appointment may take approximately one hour per workstation. This includes the upgrade process and initial training. You must remain on the phone with the technician during that time.
What can I expect during my appointment with Benchmark?

A Benchmark technician will guide you through the following steps:

  • Update/Install new scanner software
  • Validate that you have the most up to date operating system and browser
  • Process a test deposit using a voided check to ensure successful scanner software installation
  • Provide an overview of the new system 
Who needs to be present at the appointment with Benchmark?
The current Deposit Wizard company administrator will need to attend the Benchmark session. You may also chose to have other users attend the session.  
Do I need support from my I.T. specialist?
Depending on your computer settings you may need your I.T. specialist to assist you or provide you with admin rights.
Do I need to do anything before the software update?
Yes. To prepare for your appointment with Benchmark, please gather the following information: a list of valid users, scanner locations, and serial numbers.  Also, please review and update your email address and phone numbers under My Profile within the current Deposit Wizard system; delete any users that no longer need access to the system.
Will there be any downtime with the software update?
Yes. You will not be able to make deposits using the workstation while the update is in progress.
Will I still log into Deposit Wizard to make my deposits?
Yes, you will use Deposit Wizard until October 18th at 6:00 PM EST. Deposit Wizard will sunset as of 6:00 PM on October 18th, which is when Deposit Wizard becomes 'view only'.  Users will begin operating out of Remote Deposit at 8:00 AM Monday, October 21st. 

What to expect AFTER October 21

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Where will I log into Remote Deposit?
 You will continue to log in through using the drop down box on the secure login page and selecting “Remote Deposit”.
Will I have new log in credentials?
Yes. While your username will be the same, you will receive a temporary password via email from TowneBank on October 21. 
What if I am a company user and did not receive my password email?
If you haven’t received an email from TowneBank by October 21 with your temporary password, please contact your Remote Deposit Admin or a user manager for Remote Deposit to verify your email address and send you a new temporary password.
What if I've forgotten answers to my new security questions?
Please contact your Remote Deposit Admin or User Manager to have your Security Questions reset.  If you are the Remote Deposit Admin, please contact our Treasury Support team at 844-638-6724, Monday-Friday, from 8:30 AM - 6:00 PM for questions about the upgrade or the new system.
Will the Company Admin need to modify any Users entitlements?
Yes, administrators will need to give Users the Mobile Deposit entitlement, if desired and add any additional locations that the User should have access to. 
What if I don’t have an account or a location available?
You will need to contact your Remote Deposit Administrator to modify your entitlements.
What new features will be available with the Remote Deposit?
Along with Remote Deposit being responsive, which makes it available from any device, it will also include mobile check deposit, new robust reporting, more history, and advanced administrative features.
Will I still be able to access Deposit Wizard?
Yes, you will still be able to log into the Deposit Wizard for up to 30 days after your upgrade. This will provide you with 45 days of history. Once you’ve been upgraded, you will need to use Remote Deposit to make deposits. 
Who can I call for support?
Please contact our Treasury Support team at 844-638-6724, Monday-Friday, from 8:30 AM- 6:00 PM for questions about the upgrade or the new system.